Mercure Singapore On Stevens

28 Stevens Rd, #01 02 Mercure Singapore On Stevens, Orchard District, Singapore 257878

★ 4.1 · 3,466 reviews analysed
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Gumo's take

Mercure Singapore On Stevens is a modern, family-friendly hotel known for its clean rooms, excellent breakfast, and well-maintained facilities like the infinity pool and fitness center. It appeals to both business and leisure travelers, particularly those seeking a convenient base near Orchard Road and the Singapore Botanic Gardens. While the hotel is praised for its friendly and helpful staff, some guests have noted issues with bathroom quality and noise levels. The property is well-connected via a complimentary shuttle service and nearby public transport, making it a practical choice for travelers exploring central Singapore.

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How guests rate it

Location
76
Facilities
78
Staff & Service
82
Room Comfort & Cleanliness
72

What guests love

  • Highly praised breakfast buffet with a wide variety of Western, Asian, and European options
  • Well-maintained fitness center and two pools, including a popular infinity pool
  • Friendly and responsive staff, with several housekeeping and front desk staff specifically highlighted for their service

Worth knowing

  • Bathroom cleanliness and design issues were frequently mentioned in negative reviews, including mold and poor ventilation
  • Noise complaints from thin walls and poor soundproofing, especially in corridors and adjacent rooms
  • Location is not as central as some other hotels, requiring a shuttle or short walk to MRT and major attractions

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Smoke-free property
  • Credit cards
  • NFC mobile payments
  • Cash
  • Checks
  • Kid-friendly
  • Activities for kids
  • Pool
  • Outdoor pool
  • Adult-only pool
  • Wading pool
  • Fitness center (free)
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Air conditioning
  • Coffee maker
  • Minibar
  • Private bathroom
  • Shower
  • Restaurant
  • Bar
  • Table service
  • Room service
  • Breakfast (extra charge)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Convenience store
  • Currency exchange
  • Self-service laundry
  • Housekeeping
  • Parking (extra charge)
  • Self parking (extra charge)
  • EV charger
  • Local shuttle
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Business center
  • Meeting rooms
  • Cantonese
  • English
  • French
  • Hindi
  • Indonesian
  • Korean
  • Mandarin
  • Vietnamese

Common questions

What do guests say about the breakfast at Mercure Singapore On Stevens?

Guests highly praise the breakfast buffet, which offers a wide variety of Western, Asian, and European options. With 150 positive mentions and only 52 negative reviews, it is one of the most appreciated aspects of the hotel.

Are the bathrooms at Mercure Singapore On Stevens well-maintained?

Some guests have noted issues with bathroom quality, including mold and poor ventilation. With 98 negative mentions and only 28 positive ones, bathroom cleanliness and design are a common concern among reviewers.

What do guests say about the fitness center and pool facilities?

The fitness center and pool facilities are well-regarded, with 125 positive mentions for the fitness center and 82 for the pool, including a popular infinity pool. However, there are fewer negative comments, with only 17 and 7 respectively, indicating overall satisfaction with these amenities.

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