Mercure Singapore On Stevens
28 Stevens Rd, #01 02 Mercure Singapore On Stevens, Orchard District, Singapore 257878
Gumo's take
Mercure Singapore On Stevens is a mid-range hotel known for its friendly service, convenient shuttle to Orchard Road, and well-maintained facilities like two swimming pools and a gym. It appeals to business travelers and tourists seeking a balance of comfort and accessibility. While the rooms are compact and the location is not directly on an MRT line, the hotel compensates with a strong focus on hospitality and guest satisfaction. Positive reviews highlight the attentiveness of staff like Kat, Rani, and Fauzi, as well as the quality of breakfast and dining options.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 80
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff service, with several named employees (e.g., Kat, Rani, Fauzi) noted for their friendliness and attentiveness.
- Well-maintained facilities, including two pools (an infinity and a lap pool), a gym, and a pickleball court.
- Free shuttle service to Orchard Road and Stevens MRT, enhancing accessibility despite the hotel's slightly remote location.
Worth knowing
- Rooms are described as small or cramped, with some guests noting poor soundproofing and high beds posing accessibility concerns.
- Location is not directly on an MRT line, requiring a 10–30 minute walk or bus ride, which can be inconvenient during rain.
- Mixed reviews on cleanliness, including reports of musty smells, poor housekeeping, and maintenance issues like broken air conditioning.
- Some guests reported long check-in queues and unresponsive front desk staff, affecting the overall service experience.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- NFC mobile payments
- Cash
- Checks
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Adult-only pool
- Wading pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Air conditioning
- Coffee maker
- Minibar
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Self-service laundry
- Housekeeping
- Parking (extra charge)
- Self parking (extra charge)
- EV charger
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Business center
- Meeting rooms
- Cantonese
- English
- French
- Hindi
- Indonesian
- Korean
- Mandarin
- Vietnamese
Common questions
Does the hotel offer shuttle service to popular areas like Orchard Road?
Yes, the hotel offers a free shuttle service to Orchard Road and Stevens MRT, which helps compensate for its slightly remote location.
What kind of facilities does the hotel have for fitness and relaxation?
The hotel features two swimming pools (an infinity pool and a lap pool), a gym, and a pickleball court for guest use.
Are the rooms spacious and well-maintained?
The rooms are described as compact and some guests found them cramped. While the facilities are well-maintained, there are mixed reviews about cleanliness and some maintenance issues like broken air conditioning.
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