The Robertson House by The Crest Collection
1 Unity St, The Robertson House by The Crest Collection, Singapore 237983
Gumo's take
The Robertson House by The Crest Collection is a mid-range hotel in Singapore offering a blend of convenience and comfort, particularly appealing to travelers seeking a quiet retreat near Clarke Quay and the Singapore River. While it provides a decent location, a clean and modern design, and a few notable amenities like a pool and lounge access, it falls short of true luxury standards. Guests frequently praise the friendly service and proximity to public transport and dining, but many express disappointment with the room size, inconsistent service quality, and dated facilities.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 65
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 68
What guests love
- Friendly and helpful staff, with several guests highlighting exceptional service from named employees like Kean, Daniel, and Xiao Li.
- Convenient location near Clarke Quay, Fort Canning MRT, and a variety of dining and shopping options.
- Well-maintained pool and lounge access, with some guests noting the value of the club lounge benefits.
Worth knowing
- Rooms are frequently described as small, cramped, and in some cases, musty or in need of renovation.
- Inconsistent service quality, with some guests reporting rude or unresponsive staff, particularly at the front desk.
- Facilities like the gym and dining options are seen as underwhelming or outdated compared to the hotel's 5-star branding.
- Noise issues from construction and thin walls affecting sleep and comfort.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Air conditioning
- Microwave in some rooms
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Pool
- Outdoor pool
- Parking (extra charge)
- Self parking (extra charge)
- Private car service (extra charge)
- Accessible
- Accessible parking
- Accessible elevator
- Business center
- Meeting rooms
- English
- Indonesian
- Korean
- Mandarin
- Private bathroom
- Bathtub in some rooms
- Shower in some rooms
Common questions
Is the hotel's location convenient for exploring Clarke Quay and public transport?
Yes, the hotel is conveniently located near Clarke Quay and the Fort Canning MRT station, making it easy for guests to explore the area and access public transport.
What do guests say about the hotel's service quality?
Guests have mixed experiences with service quality. While many praise the friendly and helpful staff, including named employees like Kean, Daniel, and Xiao Li, others have reported inconsistent service, particularly at the front desk, with some staff being rude or unresponsive.
Are the rooms at The Robertson House spacious and modern?
No, the rooms are frequently described as small, cramped, and in some cases musty or in need of renovation, which contrasts with the hotel's 5-star branding.
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