Le Sapphire Hotel & Restaurant

Le Sapphire Hotel & Restaurant, NH 766, Sultan Bathery, Kerala 673592

4.3 · 2,135 reviews analysed
Le Sapphire Hotel & Restaurant – photo 1
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Gumo's take

Le Sapphire Hotel & Restaurant in Sultan Bathery is a mid-range hotel known for its comfortable rooms, good value for money, and particularly for its strong food offerings, especially non-vegetarian dishes like Mandhi and Biryani. The hotel is praised for its friendly and helpful staff, and its convenient location near major tourist attractions like Wayanad Wildlife Sanctuary. While the dining experience is a highlight for many, some guests have noted inconsistencies in food quality and service speed, and a few have raised concerns about room maintenance and cleanliness.

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How guests rate it

Location
82
Facilities
68
Staff & Service
78
Room Comfort & Cleanliness
72

What guests love

  • Friendly and attentive staff, with several guests specifically mentioning helpful service from individuals like Midhun, Renjini, and Noufan.
  • Good value for money, with spacious and clean rooms at affordable prices.
  • High-quality food, particularly non-vegetarian dishes like Mandhi, Biryani, and Chicken Varattiyathu, with several guests calling the food 'delicious' and 'outstanding.'

Worth knowing

  • Inconsistent food quality and service, with some guests reporting overpriced, oily, or incorrect dishes and slow or unresponsive service.
  • Room maintenance issues, including broken fixtures, poor mosquito control, and outdated TVs or AC systems.
  • Some reports of cleanliness issues in bathrooms and general areas, including a lack of lighting and a musty smell in certain rooms.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Front desk (24 hour)
  • Full-service laundry
  • Kid-friendly
  • Parking
  • Airport shuttle (extra charge)
  • Local shuttle
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Air conditioning

Common questions

Is the food at Le Sapphire Hotel & Restaurant worth trying, and what are the popular dishes?

Yes, the food is a highlight for many guests, especially non-vegetarian dishes like Biryani, Mandhi, and Chicken Varattiyathu. Biryani is particularly popular, mentioned 35 times in reviews, and chicken dishes are frequently praised by guests.

What are the service and staff experiences like at Le Sapphire Hotel & Restaurant?

The service is generally positive, with 322 positive mentions and guests specifically praising the friendly and helpful staff, including individuals like Midhun, Renjini, and Noufan. However, there are 54 negative mentions, including reports of slow or unresponsive service at times.

Does the hotel offer breakfast, and is it included in the stay?

Yes, the hotel offers a free breakfast buffet, which is a popular feature among guests with 138 positive mentions and only 18 negative comments in the sentiment breakdown.

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