Ginger Surat

Ginger Surat, Gymkhana Rd, near Four Seasons, Apartment, Piplod, Surat, Gujarat 395007

3.8 · 4,049 reviews analysed
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Gumo's take

Ginger Surat is a budget-friendly hotel known for its convenient location near the airport and business hubs, making it a popular choice for short-term business travelers. While the hotel offers a fitness center and 24-hour room service, guests frequently note that rooms are small and some amenities are outdated. The service is generally praised, particularly for the helpful and attentive staff, and the breakfast and restaurant food are well-regarded despite occasional complaints about variety and repetition.

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How guests rate it

Location
80
Facilities
65
Staff & Service
82
Room Comfort & Cleanliness
58

What guests love

  • Highly praised service with multiple reviews highlighting the helpfulness and responsiveness of staff like Kamal, Srimanta, and Sapna.
  • Convenient location within walking distance to Snow Park and 10-19 minutes from Surat Airport, ideal for business travelers.
  • Well-regarded breakfast and restaurant food, with some reviews noting the quality of the buffet and customization options.

Worth knowing

  • Rooms are frequently described as cramped and outdated, with complaints about cleanliness, dust, and lack of space.
  • Bathroom quality is a recurring issue, with many guests reporting poor maintenance, unhygienic conditions, and lack of hot water.
  • Limited variety in food options, especially in breakfast and lunch menus, with some guests noting repetitive dishes.
  • Some operational issues like a single elevator, malfunctioning key cards, and poor Wi-Fi connectivity are reported.

Amenities

  • Wi-Fi (free)
  • Smoke-free property
  • Credit cards
  • Debit cards
  • Front desk (24 hour)
  • Baggage storage
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Housekeeping (daily)
  • Parking (free)
  • Airport shuttle (extra charge)
  • Car rental onsite
  • Local shuttle
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Air conditioning
  • Refrigerator
  • Coffee maker
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (extra charge)
  • Vending machines
  • Kid-friendly
  • Activities for kids
  • Fitness center (free)
  • Treadmill
  • Weight machines
  • Free weights
  • Doctor on call
  • Meeting rooms
  • English
  • Hindi
  • Private bathroom
  • Shower

Common questions

Is Ginger Surat a good choice for business travelers?

Yes, Ginger Surat is ideal for business travelers due to its convenient location near business hubs and Surat Airport, as well as its 24-hour room service and fitness center. The hotel is also praised for its helpful and responsive staff.

What are the main issues guests have with the rooms at Ginger Surat?

Guests frequently note that the rooms are small and cramped, with outdated amenities. There are also complaints about cleanliness, dust, and lack of space in the rooms.

How is the food at Ginger Surat, especially breakfast?

The breakfast is generally well-regarded, with guests praising the quality of the buffet and customization options. However, some note that the variety can be limited and dishes may repeat. The restaurant also offers a dinner buffet.

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