Hotel Palladium
Hotel Palladium, Palladium Plaza, 408, VIP Rd, near Khattu shyam mandir, Bharthana, Surat, Gujarat 395007
Gumo's take
Hotel Palladium in Surat is known for its mixed guest experiences, with a strong emphasis on cleanliness and service for positive reviews, but notable issues with hygiene and customer service in negative feedback. While praised for its friendly staff and proximity to the airport, some guests report unclean rooms, poor bathroom conditions, and unprofessional behavior from staff. It suits travelers seeking basic amenities and a clean environment, but may not meet expectations for consistent service or hygiene.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 70
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 65
What guests love
- Proximity to the airport and nearby attractions like Dumas Beach and Surat Castle
- Clean and spacious rooms with good lawn areas, as noted in positive reviews
- Friendly and helpful staff, particularly in positive feedback about service and support
Worth knowing
- Reports of unclean bathrooms, dirty towels, and lack of basic amenities like shampoo and soap
- Unprofessional customer service, including intrusive behavior and cash-only payment demands
- Inconsistent room quality, with discrepancies between online photos and actual conditions
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Parking (free)
- Airport shuttle (free)
- Local shuttle
- Accessible
- Air conditioning
- Room service
- Front desk (24 hour)
- Full-service laundry
Common questions
Is the hotel staff friendly and helpful?
Yes, the hotel staff is generally friendly and helpful, as noted in positive feedback about service and support. However, some guests have reported unprofessional behavior from certain staff members.
Are the rooms clean and well-maintained?
Opinions vary; some guests praise the clean and spacious rooms, while others report unclean conditions, particularly in bathrooms, and a lack of basic amenities like shampoo and soap.
Does the hotel offer free Wi-Fi and parking?
Yes, the hotel offers free Wi-Fi and free parking, making it convenient for guests with basic connectivity and transportation needs.
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