OYO Townhouse 639 Hotel Citadel 2
OYO Townhouse 639 Hotel Citadel 2, Hotel Citadel1 Hotel Cita Del 2, Surat - Kadodara Rd, near CNG pump, Parvat Patiya, Surat, Gujarat 395011
Gumo's take
OYO Townhouse 639 Hotel Citadel 2 is a budget-friendly hotel located in the heart of Surat, offering spacious rooms and a convenient location near shopping and dining options. While the hotel is praised for its cleanliness and cooperative staff, some guests report inconsistent service and occasional hygiene issues. It is well-suited for families and business travelers seeking a central location with accessible amenities.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 72
What guests love
- Spacious and well-maintained rooms with a clean environment, as noted in multiple positive reviews.
- Convenient central location near shopping centers, restaurants, and transportation hubs.
- Cooperative and polite staff, with some guests specifically mentioning individuals like Mr. Raj, Ms. Jyoti, and Ms. Anu for their helpful service.
Worth knowing
- Inconsistent service quality, with reports of rude and unresponsive staff in several negative reviews.
- Occasional hygiene and cleanliness issues, including complaints about cockroach infestations and unhygienic conditions.
- Limited in-house food options, requiring guests to order from external restaurants within the mall.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Parking
- Air conditioning
- Kitchen
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- English
- Hindi
Common questions
Is the hotel clean and well-maintained?
The hotel is generally clean and well-maintained, with multiple positive reviews highlighting spacious and clean rooms. However, some guests have reported occasional hygiene issues, including cockroach infestations.
How is the service quality at the hotel?
Service quality is mixed. While some guests praise the cooperative and polite staff, including specific mentions of helpful staff members like Mr. Raj and Ms. Jyoti, others report inconsistent service and unresponsive or rude behavior from staff.
What amenities are available at the hotel?
The hotel offers amenities such as Wi-Fi, air conditioning, 24-hour front desk, free breakfast, room service, and laundry facilities. It is also a smoke-free property with parking available.
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