The Story Resorts & Spa
The Story Resorts & Spa, Berry Garden Phase - III, Pagoda Point Road, Yercaud Hills, Salem, Yercaud, Tamil Nadu 636601
Gumo's take
The Story Resorts & Spa in Yercaud is a serene, aesthetically designed retreat known for its peaceful ambiance, scenic views, and attentive hospitality. It is particularly favored by families and couples seeking a tranquil getaway. Guests consistently praise the cleanliness of rooms, the quality of food, and the friendliness of staff like Ayesha, Priyadarshini, and Vijay. While the property offers a range of amenities including a spa, swimming pool, and indoor games, some guests have noted limitations in Wi-Fi reliability and food variety.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 75
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 90
What guests love
- Highly praised for its cleanliness and spacious, well-maintained rooms with scenic views.
- Warm, attentive, and responsive staff, with several named staff members (e.g., Ayesha, Priyadarshini, Vijay) receiving specific recognition.
- Beautifully designed property with a peaceful ambiance, ideal for relaxation and nature appreciation.
Worth knowing
- Unreliable Wi-Fi and poor mobile network connectivity reported by multiple guests.
- Mixed feedback on food quality and variety, with some reviews noting limited options and overpriced items.
- Issues with amenities like missing room heaters and inconsistent availability of menu items in the restaurant.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Bicycle rental
- Game room
- Babysitting
- Activities for kids
- Outdoor pool
- Spa
- English
- Hindi
- Restaurant
- Table service
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- Coffee maker
Common questions
Is the hotel suitable for families with children?
Yes, The Story Resorts & Spa is ideal for families, as it offers activities for kids, babysitting services, and spacious, well-maintained rooms. Guests have also praised the peaceful ambiance and scenic views, making it a great choice for a family getaway.
What are the main limitations of the hotel's amenities?
Some guests have reported limitations in Wi-Fi reliability and poor mobile network connectivity. Additionally, there have been mixed reviews about the food variety and availability, with some noting overpriced items and missing menu options.
What are the most praised aspects of the hotel's service and property?
The hotel is highly praised for its cleanliness, spacious and scenic rooms, and attentive staff, including named staff members like Ayesha, Priyadarshini, and Vijay. The peaceful ambiance, beautiful design, and wellness amenities like the spa also receive strong positive feedback from guests.
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