Hotel O Patiala Chowk Near Bus Stand Formerly Black Diamond
2, 3, Hotel O Patiala Chowk Near Bus Stand Formerly Black Diamond, Brar Complex, Plot No 1, Patiala Rd, Mohali, Utrathiya, Zirakpur, Punjab 140603
Gumo's take
Hotel O Patiala Chowk Near Bus Stand Formerly Black Diamond in Zirakpur is a budget hotel with a 3-star rating but a poor overall guest experience, as reflected in its 2.5/5 aggregate rating and a heavy concentration of 1-star reviews. The hotel is located near major attractions like Sukhna Lake and the Capital Complex, making it convenient for travelers exploring the area. However, it is known for its subpar cleanliness, unprofessional staff, and frequent complaints about overcharging and unfulfilled bookings. A few guests have praised the room size and location, but these positive experiences are rare and overshadowed by the overwhelming negative sentiment.
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Research this stayHow guests rate it
- Location
- 50
- Facilities
- 30
- Staff & Service
- 20
- Room Comfort & Cleanliness
- 25
What guests love
- A few guests have noted the hotel's proximity to major attractions like Sukhna Lake and the Capital Complex.
- Some reviews mention that the rooms are spacious and the location is convenient for travelers on the highway.
Worth knowing
- Numerous guests report poor cleanliness, including dirty beds, foul odors, and even cockroach infestations.
- Staff are frequently described as rude, unhelpful, and unprofessional, with multiple reports of overcharging and denying confirmed bookings.
- Many guests were charged extra fees beyond the booked price, and some were denied access to their rooms despite prior reservations.
- Facilities like Wi-Fi are unreliable, and in-room amenities such as soap and shampoo are often missing.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- English
- Hindi
- Restaurant
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Elevator
- Housekeeping (daily)
- Parking
- Car rental onsite
- Local shuttle
- Air conditioning
- Private bathroom
Common questions
Is the hotel clean and well-maintained?
No, the hotel has numerous reports of poor cleanliness, including dirty beds, foul odors, and cockroach infestations, with 7 negative reviews specifically mentioning cleanliness issues.
How is the staff service at the hotel?
The staff is frequently described as rude, unhelpful, and unprofessional, with 18 negative reviews on service quality and multiple reports of overcharging and denying confirmed bookings.
Does the hotel provide reliable Wi-Fi and daily housekeeping?
Wi-Fi is available but unreliable, and while daily housekeeping is offered, the overall cleanliness of the property is often reported as poor, with 6 negative reviews on bathroom conditions.
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