Crockfords Hotel, Resorts World Genting
Crockfords Hotel, Resorts World Genting, Genting Highlands, 69000 Genting Highlands, Pahang, Malaysia
Gumo's take
Crockfords Hotel, Resorts World Genting is a luxury hotel known for its polished rooms, in-room steam baths, and elegant design. It appeals to travelers seeking upscale accommodations with a mountain view and proximity to Genting Highlands attractions like SkyAvenue and the amusement park. While the hotel is praised for its spacious, well-maintained rooms and some exceptional staff, it faces consistent criticism for slow and inconsistent service, particularly in check-in, breakfast, and general responsiveness. The overall experience is mixed, with many guests feeling the price does not always match the service quality.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 82
What guests love
- Spacious, luxurious rooms with modern amenities like in-room steam baths and marble bathrooms
- Breathtaking mountain views from many rooms, especially at sunrise and sunset
- Friendly and helpful staff in certain departments, such as Mr. Jahid and Mr. Jawed, who are frequently mentioned for their exceptional service
Worth knowing
- Slow and inconsistent service, particularly at check-in, check-out, and breakfast, with multiple guests reporting long wait times and unresponsive staff
- Breakfast service is criticized for being slow, non-buffet style, and lacking in quality or variety for the price
- Some guests reported outdated or malfunctioning room facilities, such as broken TVs, non-working air conditioning, and poor ventilation in bathrooms
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Pool
- Fitness center
- Accessible
Common questions
What are the key strengths of Crockfords Hotel, Resorts World Genting?
The hotel is known for its spacious, luxurious rooms with modern amenities like in-room steam baths and marble bathrooms. Many rooms also offer breathtaking mountain views, especially at sunrise and sunset, and some staff members, such as Mr. Jahid and Mr. Jawed, are frequently praised for their exceptional service.
What are the main criticisms guests have about the hotel?
Guests consistently report slow and inconsistent service, particularly at check-in, check-out, and breakfast. Some also mention outdated or malfunctioning room facilities, such as broken TVs, non-working air conditioning, and poor bathroom ventilation.
How is the breakfast service at Crockfords Hotel?
Breakfast service is often criticized for being slow, non-buffet style, and lacking in quality or variety for the price. Many guests feel it does not meet the expectations of a luxury hotel.
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