Grand Ion Delemen Hotel
Grand Ion Delemen Hotel, 1, Jalan Ion Delemen, 69000 Genting Highlands, Pahang, Malaysia
Gumo's take
Grand Ion Delemen Hotel is a mountain-top property in Genting Highlands, known for its scenic views and spacious accommodations. It is particularly suited for travelers with their own vehicles and those seeking a quieter, more secluded stay away from the main Genting attractions. While some guests praise the hotel's cleanliness, room size, and helpful staff, others report significant issues with maintenance, hygiene, and navigation between the hotel's multiple towers. The hotel's location offers a peaceful retreat but requires a 15-20 minute drive to reach Genting's main attractions.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 58
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 52
What guests love
- Some guests report spacious, clean rooms with excellent mountain views and modern amenities.
- The hotel's location offers a serene, mountain-top setting with fresh air and scenic surroundings.
- A few reviews highlight helpful and responsive staff, particularly during check-in and check-out.
Worth knowing
- Numerous complaints about poor room hygiene, including dirty bed linens, mold, and foul odors.
- Facility maintenance issues are common, with reports of broken water heaters, leaking sinks, and malfunctioning lifts.
- Navigation between towers is confusing and poorly signed, with guests reporting difficulty finding the lobby and amenities.
- The hotel's distance from Genting's main attractions and the lack of a reliable free shuttle service are frequently cited as drawbacks.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Self-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Turndown service
- Fitness center (free)
- Sauna
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Minibar
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Kid-friendly
- Activities for kids
- Indoor pool
- Outdoor pool
- Wading pool
- Parking (extra charge)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- Mandarin
- Private bathroom in some rooms
- Shower
Common questions
Is the hotel clean and well-maintained?
Opinions vary regarding cleanliness and maintenance. Some guests praise the cleanliness of the rooms, while others report issues such as dirty bed linens, mold, and foul odors. Maintenance problems like broken water heaters and leaking sinks are also frequently mentioned.
How is the location and accessibility to Genting's main attractions?
The hotel is located on a mountain-top, offering a quiet and scenic retreat. However, it is 11-15 minutes by car from Genting's main attractions, and guests have noted that the lack of a reliable free shuttle service can be a drawback.
What are the bathroom conditions like?
Bathroom conditions have been a significant concern for guests. While a few reviews mention positive aspects, the majority report negative experiences, including cleanliness and maintenance issues in the bathrooms.
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