Resorts World Genting
Resorts World Genting, Genting Highlands, 69000 Genting Highlands, Pahang, Malaysia
Gumo's take
Resorts World Genting is a premier leisure and entertainment resort in Genting Highlands, Malaysia, known for its wide range of hotels, theme parks, and casino facilities. The Highlands Hotel and Resort Hotel are part of this complex, offering a mix of modern and mid-range accommodations. While the Highlands Hotel is a 5-star property with exclusive access for casino guests and members, the Resort Hotel is more budget-friendly but shows signs of aging. The location is highly convenient, with easy access to shopping, dining, and attractions. The overall experience is generally positive, though some guests have noted inconsistencies in service and outdated facilities in certain hotels.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 75
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 82
What guests love
- Excellent location with proximity to SkyAvenue, theme parks, and casinos
- Modern amenities and 24-hour shuttle services for guest convenience
- Clean and well-maintained rooms with some offering spacious layouts and quality toiletries
- Friendly and helpful housekeeping staff, as noted in multiple reviews
Worth knowing
- Inconsistent service quality, with some guests reporting rude or unprofessional staff at the front desk
- Aging infrastructure in the Resort Hotel, with outdated room designs and limited modern features
- Unstable Wi-Fi in certain areas of the Highlands Hotel, affecting guest experience
- Some rooms have poor sound insulation, leading to noise disturbances from nearby areas
Amenities
- Wi-Fi (free)
- Golf
- Game room
- Nightclub
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Gift shop
- Housekeeping
- Parking (free)
- Airport shuttle (extra charge)
- Business center
- Air conditioning
- Kitchen
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Pool
- Outdoor pool
- Wading pool
- Hot tub
- Fitness center
- Spa
- Cantonese
- English
- Mandarin
Common questions
What are the key differences between the Highlands Hotel and the Resort Hotel at Resorts World Genting?
The Highlands Hotel is a 5-star property with exclusive access for casino guests and members, while the Resort Hotel is more budget-friendly but shows signs of aging and outdated room designs.
Is there free Wi-Fi available in the hotels at Resorts World Genting?
Yes, free Wi-Fi is available, though some guests have reported unstable connections in certain areas of the Highlands Hotel.
What amenities are available at Resorts World Genting?
Amenities include free Wi-Fi, outdoor pool, spa, fitness centre, hot tub, 24-hour room service, laundry service, business centre, and an airport shuttle service.
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