L7 WEST LAKE HANOI by LOTTE HOTELS
L7 WEST LAKE HANOI by LOTTE HOTELS, Ngõ 683 Đ. Lạc Long Quân, phường, Tây Hồ, Hà Nội 100000, Vietnam
Gumo's take
L7 WEST LAKE HANOI by LOTTE HOTELS is a modern, 5-star property known for its exceptional service, rooftop infinity pool with West Lake views, and convenient connection to Lotte Mall. It appeals to both business and leisure travelers seeking comfort, luxury, and accessibility to shopping and dining. Guests frequently praise the staff's attentiveness, the cleanliness of the rooms, and the quality of the breakfast. While the hotel is slightly removed from Hanoi's Old Quarter, its proximity to the airport and mall makes it ideal for travelers prioritizing convenience and tranquility.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 88
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service, with staff frequently praised for their attentiveness, professionalism, and willingness to go above and beyond for guests.
- Stunning rooftop infinity pool with views of West Lake, a major highlight for guests.
- Modern, clean, and well-designed rooms with comfortable amenities and a peaceful atmosphere.
Worth knowing
- Some guests reported issues with air conditioning performance and room temperature control.
- A few negative reviews mentioned service inconsistencies in specific areas, such as the Lush cafe and breakfast service.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Fitness center
- Spa
- Air conditioning
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Outdoor pool
Common questions
Is the hotel's service generally praised by guests?
Yes, guests frequently praise the hotel's service, with 51 positive mentions compared to only 9 negative ones. The staff is often noted for being attentive, professional, and going above and beyond for guests.
What are the standout features of the hotel's amenities?
The hotel offers a range of amenities, including a rooftop infinity pool with West Lake views, a 24-hour front desk, free Wi-Fi, a fitness center, spa, free breakfast buffet, and room service. The infinity pool and breakfast are particularly highlighted by guests.
Is the hotel a good choice for families?
The hotel is somewhat family-friendly, with 4 positive mentions related to family stays, though there is also 1 negative mention. Families may appreciate the spacious rooms, cleanliness, and proximity to Lotte Mall for shopping and entertainment.
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