Hyatt Centric Ballygunge Kolkata

Hyatt Centric Ballygunge Kolkata, 17, Garcha 1st Ln, Dover Terrace, Ballygunge, Kolkata, West Bengal 700019

5-star property★ 4.5 · 929 reviews analysed
Hyatt Centric Ballygunge Kolkata – photo 1
Hyatt Centric Ballygunge Kolkata – photo 2
Hyatt Centric Ballygunge Kolkata – photo 3
Hyatt Centric Ballygunge Kolkata – photo 4

Gumo's take

Hyatt Centric Ballygunge Kolkata is a modern, centrally located hotel in South Kolkata, known for its excellent service, clean and well-maintained rooms, and vibrant rooftop bar, Cal-On. It appeals to both business and leisure travelers, offering a blend of comfort and convenience with proximity to major attractions like the Birla Mandir and Park Street. Guests consistently praise the staff's attentiveness, the quality of food, and the hotel's ability to deliver a personalized and memorable stay.

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How guests rate it

Location
85
Facilities
88
Staff & Service
94
Room Comfort & Cleanliness
92

What guests love

  • Outstanding service with staff frequently praised for their attentiveness, friendliness, and willingness to go above and beyond for guests.
  • High-quality breakfast buffet with a wide variety of both Indian and international options, often described as a highlight of the stay.
  • Well-maintained and modern facilities, including a rooftop bar (Cal-On) with great views and a lively atmosphere.

Worth knowing

  • Some guests reported issues with room noise, particularly from doors and neighboring rooms, affecting sleep quality.
  • A few reviews mentioned problems with parking, including uncleaned vehicles and confusing directions for basement parking.
  • A small number of guests noted that the spa and wellness facilities could be improved, with some reporting poor maintenance and lack of amenities.

Amenities

  • Pool
  • Spa
  • Breakfast
  • Wi-Fi
  • Smoke-free property
  • Credit cards
  • Debit cards
  • Front desk
  • Baggage storage
  • Concierge
  • Full-service laundry
  • Wake up calls
  • Housekeeping
  • Turndown service
  • Fitness center
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • English
  • French
  • German
  • Italian
  • Japanese
  • Spanish
  • Restaurant
  • Bar
  • Buffet dinner
  • Room service

Common questions

Is the breakfast at Hyatt Centric Ballygunge Kolkata highly rated?

Yes, the breakfast is a major highlight with a high-quality buffet offering a wide variety of Indian and international options. Guests frequently praise it in their reviews.

What are the main issues guests have reported about the hotel?

Some guests have mentioned noise in the rooms, particularly from doors and neighboring areas, which can affect sleep. Additionally, there have been a few complaints about parking, including uncleaned vehicles and confusing directions for basement parking.

Does the hotel have a fitness center and what do guests say about it?

Yes, the hotel has a fitness center with equipment like treadmills, ellipticals, and weight machines. While the sentiment is generally positive, with 6 positive mentions, there are also 2 negative reviews, indicating some guests have had mixed experiences.

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