Novotel Kolkata - Hotel & Residences
Novotel Kolkata - Hotel & Residences, CF Block(Newtown), Action Area 1C, Rajarhat, New Town, Kolkata, West Bengal 700156
Gumo's take
Novotel Kolkata - Hotel & Residences is a 5-star luxury hotel known for its polished quarters, upscale amenities, and exceptional service. It is particularly praised for its 24-hour restaurant, breakfast buffet, and fitness center, making it ideal for both business and leisure travelers. The hotel's proximity to New Town Eco Park and major attractions like Victoria Memorial and Howrah Bridge adds to its appeal. Guests consistently highlight the staff's professionalism and attentiveness, with many naming specific individuals like Jayanta, Ankita, and Jyoti for their outstanding service. The property is especially recommended for family stays and special occasions due to its spacious rooms, kid-friendly features, and warm hospitality.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service with numerous guests praising the staff's attentiveness and professionalism, including specific mentions of individuals like Jayanta, Ankita, and Jyoti.
- High-quality breakfast and dining experiences, with a strong emphasis on variety and freshness, particularly at the 24-hour restaurant and buffet.
- Well-maintained and spacious rooms with modern amenities, including kitchenettes and turndown service, making it ideal for extended stays.
Worth knowing
- Some guests reported issues with air conditioning performance, including non-functional units and discomfort during their stay.
- A few reviews highlighted slow service in certain areas, particularly with in-room dining and restaurant orders.
- Minor complaints about room maintenance, such as outdated carpets and bathroom leaks, were noted in a small number of reviews.
Amenities
- Wi-Fi
- Wi-Fi in public areas
- Public internet workstation
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast
- Breakfast buffet
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping
- Turndown service
- Kid-friendly
- Kids' club
- Parking
- Self parking
- Valet parking
- EV charger
- Airport shuttle
- Car rental onsite
Common questions
What are the standout dining features of Novotel Kolkata?
The hotel is known for its 24-hour restaurant and highly praised breakfast buffet, with guests emphasizing the variety and freshness of the food. Dining options include a restaurant, bar, and room service, making it convenient for all meal times.
How is the service quality at Novotel Kolkata?
The service is consistently praised, with a strong positive sentiment of 12,924 positive mentions versus only 514 negative. Guests have highlighted the professionalism and attentiveness of the staff, including specific individuals like Jayanta, Ankita, and Jyoti.
Is Novotel Kolkata suitable for families?
Yes, the hotel is recommended for family stays due to its spacious rooms, kid-friendly features, and warm hospitality. It also has a kids' club and is well-equipped for extended stays with amenities like kitchenettes and turndown service.
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