Super Townhouse New Town Formerly Krish Residency
Super Townhouse New Town Formerly Krish Residency, Bus Stand, AB 12, Street No. 91, near New Town, Action Area I, DLF 1, Newtown, Kolkata, Ghuni, West Bengal 700163
Gumo's take
Super Townhouse New Town, formerly Krish Residency, is a budget-friendly hotel in Kolkata that offers spacious, well-furnished rooms and a convenient location near New Town Eco Park and other major attractions. While some guests praise the cleanliness of the rooms and the availability of amenities like a restaurant and 24-hour room service, others report significant issues with service quality, cleanliness, and unexpected extra charges. The hotel is best suited for budget-conscious travelers who prioritize location and basic comfort over consistent service or hygiene.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 62
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 58
What guests love
- Spacious and well-furnished rooms with modern amenities such as smart TVs and digital mirrors, as noted in several positive reviews.
- Convenient location near New Town Eco Park and other major attractions in Kolkata, with good public transport access.
- Availability of 24-hour room service and an in-house restaurant, which are rare in the area.
Worth knowing
- Numerous complaints about poor service, including rude and unresponsive staff, extra charges not reflected in bookings, and lack of basic amenities like clean towels and toiletries.
- Recurring reports of unclean rooms and bathrooms, including cockroach infestations, dirty bed linens, and malfunctioning fixtures.
- Issues with facilities such as non-functional Wi-Fi, broken AC units, and poor water supply, especially during peak hours.
- Guests frequently mention discrepancies between online booking prices and actual check-in costs, with some being denied entry unless they pay extra.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Air conditioning
- Kitchen
- Coffee maker in some rooms
- Restaurant
- Room service (24 hour)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking (free)
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
Common questions
Is the hotel's service reliable and friendly?
Service at the hotel has mixed reviews, with 27 positive and 45 negative comments. Many guests have reported issues such as rude or unresponsive staff and unexpected extra charges, so service quality may be inconsistent.
Are the rooms and bathrooms clean and well-maintained?
Cleanliness is mixed, with 12 positive and 12 negative reviews. Some guests praised the cleanliness of the rooms, but others reported unclean bathrooms, cockroach infestations, and dirty bed linens, indicating potential maintenance issues.
Is there a restaurant or dining option available at the hotel?
Yes, the hotel has an in-house restaurant and offers 24-hour room service, which are considered rare amenities in the area. However, some guests have noted issues with the dining experience and service quality.
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