Taj City Centre New Town, Kolkata
No. 115, Taj City Centre New Town, Kolkata, CITY CENTRE, AA II, D, Rajarhat, Newtown, New Town, West Bengal 700161
Gumo's take
Taj City Centre New Town, Kolkata is a 5-star hotel renowned for its exceptional service, modern amenities, and proximity to the airport and City Centre mall. It is particularly praised for its spacious rooms, infinity pool with a view of the airport, and warm hospitality. Guests frequently highlight the professionalism of staff like Dipankar and Salini, as well as the hotel's suitability for both business and leisure stays. While the property maintains a high standard overall, some guests have noted inconsistencies in food quality and service response times.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 85
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional service from dedicated staff like Dipankar and Salini, noted in multiple reviews for their attentiveness and professionalism.
- Spacious and well-maintained rooms with features like private jacuzzis and views of the airport and city skyline.
- Proximity to the airport and City Centre mall, making it ideal for both business and leisure travelers.
Worth knowing
- Some guests reported inconsistencies in food quality, particularly in banquet events and dining options, with complaints about taste and variety.
- A few negative reviews highlighted slow service response times and issues with room temperature control in premium suites.
Amenities
- Wi-Fi (free)
- Public internet workstation
- Boutique shopping
- Front desk (24 hour)
- Full-service laundry
- Self-service laundry
- Fitness center
- Spa
- Hair salon
- Accessible
- Pet-friendly
- Restaurant
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Pool
- Hot tub
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Air conditioning
Common questions
Is the hotel suitable for business travelers, and what amenities support that?
Yes, the hotel is ideal for business travelers, offering a business center, 24-hour front desk, and proximity to the airport. Reviews also highlight its professional service and modern facilities.
What do guests say about the hotel's service quality?
Guests frequently praise the exceptional service, particularly from staff like Dipankar and Salini, who are noted for their professionalism and attentiveness. The overall service sentiment is strongly positive, with 362 positive mentions compared to 50 negative ones.
Are there any issues with the hotel's food or dining options?
Some guests have reported inconsistencies in food quality, especially in banquet events and dining options, with complaints about taste and variety. However, the breakfast is generally praised, with 86 positive mentions and only 11 negative ones.
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