The Lake Hotel

The Lake Hotel, 38 3A Gariahat Road, Road, opposite to AMRI Hospital, Dhakuria, South End Park, Keyatala, Kolkata, West Bengal 700029

3.9 · 575 reviews analysed
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Gumo's take

The Lake Hotel in Kolkata is a mid-range property known for its proximity to the Rabindra Sarobar and nearby attractions like the Indian Museum and Victoria Memorial. It offers a pool, 24-hour front desk, and free breakfast, making it a convenient option for travelers seeking a budget-friendly stay. While the hotel has a decent location and some positive feedback on staff and cleanliness, recurring issues with room maintenance, poor service from certain staff members, and inconsistent food quality are notable concerns. It suits budget-conscious travelers who prioritize location over luxury and are willing to tolerate some inconsistencies in service.

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How guests rate it

Location
80
Facilities
62
Staff & Service
65
Room Comfort & Cleanliness
58

What guests love

  • Convenient location near Rabindra Sarobar and major attractions like Victoria Memorial and Indian Museum
  • Free breakfast and 24-hour front desk service
  • Positive mentions of cleanliness and room maintenance in some reviews

Worth knowing

  • Recurring complaints about poor room maintenance, including broken locks, dirty rooms, and poor ventilation
  • Inconsistent and sometimes unprofessional staff behavior, particularly at the front desk and in housekeeping
  • Issues with food quality and service, including delays and substandard offerings
  • Small room sizes and lack of proper amenities like in-room dining or sufficient storage

Amenities

  • Wi-Fi (free)
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Convenience store
  • Currency exchange
  • Full-service laundry
  • Self-service laundry
  • Elevator
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Air conditioning
  • Restaurant
  • Room service
  • Breakfast (free)
  • Pool
  • Parking (extra charge)
  • Car rental onsite
  • Local shuttle

Common questions

Is there a restaurant or dining option available at The Lake Hotel?

Yes, the hotel has a restaurant and offers room service. However, reviews indicate some issues with food quality and service, including delays and substandard offerings.

What are the main concerns guests have about the hotel's service?

Guests have reported inconsistent and sometimes unprofessional service, particularly at the front desk and in housekeeping. While there are many positive mentions of service, there are also notable negative experiences.

How is the location of The Lake Hotel in Kolkata?

The hotel is conveniently located near major attractions like Rabindra Sarobar, Indian Museum, and Victoria Memorial. It is within a 12-minute walk to Rabindra Sarobar and is considered a strong point by many guests.

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