The Pearl Hotel Kolkata
The Pearl Hotel Kolkata, Radha Madhav Dutta Garden Lane , VIP gate on, 35 Z, Eastern Metropolitan Bypass, Opposite Salt Lake stadium, Beleghata, Kolkata, West Bengal 700010
Gumo's take
The Pearl Hotel Kolkata is a mid-range property located near Salt Lake Stadium, offering rooms with basic amenities and a 24-hour restaurant. While it is praised for its location and some positive service experiences, the hotel has faced consistent criticism for poor room maintenance, uncleanliness, and inconsistent staff behavior. Guests have reported issues with broken fixtures, unhygienic conditions, and slow service, though a few highlight good food and helpful staff for events or short stays.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 50
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near Salt Lake Stadium and public transport, including a nearby metro station.
- Positive feedback on food quality and service for events, with some guests praising the restaurant and banquet facilities.
- A few guests noted helpful and courteous staff, particularly in the front office and housekeeping.
Worth knowing
- Recurring complaints about unclean rooms, dirty bathrooms, and poor maintenance (e.g., broken toilets, non-functional AC, mold, and bed bugs).
- Inconsistent and slow service, with reports of unresponsive staff, poor room service, and unprofessional behavior.
- Rooms are described as small, outdated, and lacking in modern amenities, with some guests noting a lack of space and poor ventilation.
- Issues with hygiene and cleanliness in public areas, including the restaurant and lobby, with some guests finding the food buffet of low quality.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Pet-friendly
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Air conditioning
- Kitchen in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has faced consistent criticism for poor room maintenance, uncleanliness, and issues like broken fixtures, mold, and bed bugs. Many guests have reported unhygienic conditions in both rooms and public areas.
What are the dining options at The Pearl Hotel Kolkata?
The hotel has a 24-hour restaurant with a dinner buffet, and some guests have praised the food quality. However, others have reported low-quality food and cleanliness concerns in the restaurant area.
How is the service at the hotel?
Service at the hotel is mixed, with some guests praising helpful and courteous staff, particularly in the front office and housekeeping. However, there are also recurring complaints about slow, inconsistent, and unresponsive service.
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