Zone by the Park Hotel, Kolkata
Zone by the Park Hotel, Kolkata, DG /02/1 -39, 11 (न्युटाउन, Action Area I, Newtown, New Town, West Bengal 700156
Gumo's take
Zone by the Park Hotel, Kolkata is a 5-star property known for its contemporary design, rooftop pool, and proximity to New Town and Biswa Bangla Exhibition Centre. It is popular for weddings and events, with guests frequently praising the staff's hospitality and the hotel's modern amenities. While the hotel offers a range of facilities including a spa, fitness center, and Italian restaurant, reviews highlight inconsistencies in service and cleanliness. The property is best suited for business travelers and families seeking a convenient base in New Town, though some guests report issues with room maintenance and responsiveness.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 70
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 62
What guests love
- Positive guest feedback on staff hospitality, particularly from individuals like Koromita, Arkyadeep, and Mintu, who are frequently mentioned for their attentiveness and professionalism.
- Modern amenities such as the rooftop pool and spa are well-regarded, with guests appreciating the views and ambiance.
- Convenient location near New Town and major attractions like Eco Park and Biswa Bangla Exhibition Centre.
Worth knowing
- Recurring complaints about poor service, including unresponsive staff, rudeness, and failure to address maintenance issues like broken ACs, showers, and room amenities.
- Issues with cleanliness and room maintenance, such as stained bed sheets, broken fixtures, and unclean towels.
- Limited and inconsistent breakfast options, with some guests reporting poor food quality and insufficient variety.
- Noise disturbances and lack of privacy, especially in common areas and during events, affecting the overall tranquility of the stay.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Fitness center
- Spa
- Hair salon
- Business center
- Air conditioning
Common questions
Is the hotel suitable for weddings and events?
Yes, Zone by the Park Hotel, Kolkata is a popular 5-star venue for weddings and events and is even featured in the 25 Best 5-Star Wedding Venues in Kolkata. The hotel is frequently praised for its modern amenities and staff hospitality, making it a preferred choice for such occasions.
What are the common issues guests report about the hotel?
Guests have reported recurring issues with service, including unresponsive staff and poor maintenance of rooms and amenities like ACs and showers. Cleanliness problems, such as stained bed sheets and unclean towels, are also frequently mentioned in reviews.
What amenities are available at the hotel?
The hotel offers a range of amenities including a rooftop pool, spa, fitness center, free Wi-Fi, 24-hour front desk, free parking, room service, breakfast buffet, and a business center. It also features a kid-friendly environment and accessible facilities.
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