Crystal Suites at Eaton, KLCC
Unit 36-10, Crystal Suites at Eaton, KLCC, 26, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Gumo's take
Crystal Suites at Eaton, KLCC is a mid-range apartment-style accommodation offering spacious, well-equipped units with stunning views of the Petronas Towers and KLCC Park. It is best suited for families or travelers seeking a comfortable base with a rooftop infinity pool as a major highlight. While the location is convenient and the facilities are impressive, the hotel has faced criticism for inconsistent service, strict smoking policies, and occasional issues with reservations and room availability.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 85
What guests love
- Exceptional rooftop infinity pool with panoramic views of the Petronas Towers and KLCC Park
- Spacious and well-equipped apartments with modern amenities like fully functional kitchens and universal adapters
- Convenient location within walking distance to KLCC and major attractions
Worth knowing
- Unreliable and unprofessional service, including last-minute booking cancellations and poor communication with staff
- Strict smoking policies that restrict guests to a single designated area on the ground floor, causing inconvenience for higher-floor residents
- Noise issues from elevators and overcrowded pool areas, affecting the overall experience
Common questions
What are the key highlights of Crystal Suites at Eaton, KLCC?
The hotel's key highlights include an exceptional rooftop infinity pool with panoramic views of the Petronas Towers and KLCC Park, spacious and well-equipped apartments with modern amenities like fully functional kitchens and universal adapters, and a convenient location within walking distance to KLCC and major attractions.
What are some common issues guests have reported at this hotel?
Guests have reported inconsistent service, including last-minute booking cancellations and poor communication with staff. There are also strict smoking policies that limit guests to a single designated area on the ground floor, and occasional noise issues from elevators and overcrowded pool areas.
Is this hotel suitable for families?
Yes, Crystal Suites at Eaton, KLCC is best suited for families or travelers seeking a comfortable base, thanks to its spacious, apartment-style units and convenient location near KLCC attractions.
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