DeFace Platinum Suites
DeFace Platinum Suites, Jln Sultan Ismail, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
DeFace Platinum Suites in Kuala Lumpur is known for its iconic infinity pool on the 51st floor, offering stunning views of the city skyline, Petronas Towers, and KL Tower. The hotel appeals to travelers seeking a central location and scenic amenities, particularly for short stays or special occasions like New Year’s Eve. While the pool and views are consistently praised, the hotel faces significant criticism for inconsistent room cleanliness, poor maintenance, and subpar customer service. Despite these issues, the strategic location and spacious accommodations continue to attract guests, especially those prioritizing views over overall service quality.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 72
- Staff & Service
- 50
- Room Comfort & Cleanliness
- 58
What guests love
- Iconic 51st-floor infinity pool with breathtaking views of KL's skyline and landmarks like Petronas Towers and KL Tower.
- Spacious and well-equipped rooms, particularly suited for families or groups, with modern amenities like kitchenettes and multiple air conditioning units.
- Strategic central location in Kuala Lumpur, close to major attractions and public transport like the monorail.
Worth knowing
- Frequent complaints about poor housekeeping and maintenance, including mold, ant infestations, and unclean rooms.
- Unreliable and unprofessional staff service, with reports of rude behavior, long wait times, and lack of responsiveness.
- High deposit requirements and refund delays, with guests reporting unexpected charges and difficulty retrieving funds.
- Limited dining options and no breakfast included, forcing guests to rely on external services like GrabFoo or nearby 24-hour supermarkets.
Common questions
What are the main attractions or views from the hotel?
The hotel is known for its iconic infinity pool on the 51st floor, offering stunning views of the city skyline, Petronas Towers, and KL Tower.
What are the common guest complaints about the hotel?
Frequent complaints include poor housekeeping, maintenance issues like mold and ant infestations, and unreliable customer service with reports of rude staff and long wait times.
Are there dining options available at the hotel?
The hotel has limited dining options and does not include breakfast. Guests often rely on external services like GrabFoo or nearby 24-hour supermarkets.
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