DeFace Platinum Suites
DeFace Platinum Suites, Jln Sultan Ismail, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
DeFace Platinum Suites in Kuala Lumpur is best known for its iconic 51st-floor infinity pool with panoramic views of the Petronas Twin Towers and KL skyline, making it a popular choice for travelers seeking a memorable visual experience. The hotel is marketed as a serviced apartment with spacious rooms and kitchen facilities, appealing to families and longer-stay guests. While the location is convenient, with easy access to public transit and major attractions, the hotel's service and maintenance issues are frequently cited in negative reviews. Guests often highlight the impressive views and room size, but recurring complaints about cleanliness, poor customer service, and confusing check-in processes suggest a mixed overall experience.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 70
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 62
What guests love
- The hotel's infinity pool on the 51st floor is a major highlight, praised for its cleanliness and stunning views of KL's skyline and Petronas Towers.
- Rooms are described as spacious and well-equipped, with modern amenities and kitchen facilities suitable for longer stays.
- The hotel's central location is a strong asset, with easy access to public transit, KLCC Park, and major landmarks like the Petronas Twin Towers.
Worth knowing
- Numerous complaints about poor customer service, including long check-in times, unhelpful or unfriendly staff, and issues with deposit refunds.
- Cleanliness issues are frequently reported, including mold, stains, and unclean rooms or bathrooms, with some guests describing the hotel as 'filthy' or 'disgusting'.
- Maintenance problems are common, with guests noting faulty equipment (e.g., air conditioning, TVs, gym machines), broken locks, and general disrepair in some rooms and facilities.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Outdoor pool
- Air conditioning
- Kitchen
- Restaurant
- Kid-friendly
- Parking (free)
- Fitness center
Common questions
What are the main highlights of DeFace Platinum Suites?
The hotel is best known for its iconic 51st-floor infinity pool with panoramic views of the Petronas Twin Towers and KL skyline. It also offers spacious rooms with kitchen facilities, making it ideal for families or longer stays, and it is centrally located with easy access to public transit and major attractions.
What are the common complaints about the hotel?
Frequent complaints include poor customer service, such as long check-in times and unhelpful staff, as well as cleanliness issues like mold and unclean rooms. Maintenance problems, including faulty air conditioning and broken equipment, are also commonly reported.
How is the hotel's location and accessibility?
The hotel is centrally located with a 6-minute drive to the Petronas Towers and a 5-minute walk to the nearest public transit. However, some guests have reported negative experiences regarding accessibility and general property conditions.
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