Eaton Residences by Sutera@KLCC
Eaton Residences by Sutera@KLCC, 26, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Eaton Residences by Sutera@KLCC is a serviced apartment complex known for its stunning rooftop infinity pool with panoramic views of the Petronas Twin Towers and KL skyline. It appeals to travelers seeking a home-like stay with modern amenities and a prime location near KLCC. While the property offers spacious, well-maintained units and a convenient central location, it is best suited for guests who prioritize views and self-service stays over personalized hotel-style service. The building's infrastructure, particularly the elevators, and inconsistent service quality are notable drawbacks.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 82
- Staff & Service
- 59
- Room Comfort & Cleanliness
- 68
What guests love
- Stunning rooftop infinity pool with unobstructed views of the Petronas Twin Towers and KL skyline, frequently highlighted as a major draw for guests.
- Spacious and modern apartment units with full kitchen facilities, making it ideal for families or groups.
- Convenient location near KLCC, TRX, and MRT stations, offering easy access to shopping, dining, and tourist attractions.
Worth knowing
- Elevator service is slow and inefficient, with multiple reports of long wait times and overcrowding, especially during peak hours.
- Inconsistent and often impersonal service, with complaints about unresponsive staff, rude behavior from security, and unclear communication.
- Issues with cleanliness and maintenance, including reports of cockroaches, dirty rooms, and malfunctioning appliances like air conditioning and ovens.
Amenities
- Wi-Fi (extra charge)
- Smoke-free property
- Front desk
- Elevator
- Parking (free)
- Self parking
- Accessible
- Accessible elevator
- Business center
- Meeting rooms
- English
- Mandarin
- Private bathroom
- Bathtub in some rooms
- Shower
- Game room
- Pool
- Outdoor pool
- Wading pool
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Air conditioning
- Kitchen
- Refrigerator
- Microwave in some rooms
Common questions
What are the main strengths of Eaton Residences by Sutera@KLCC?
The main strengths include a stunning rooftop infinity pool with panoramic views of the Petronas Twin Towers and KL skyline, spacious and modern apartment units with full kitchens, and a convenient location near KLCC, TRX, and MRT stations.
What are the main service and maintenance issues reported by guests?
Guests have reported inconsistent and impersonal service, including unresponsive staff and rude behavior from security. There are also issues with cleanliness and maintenance, such as cockroach sightings, dirty rooms, and malfunctioning appliances like air conditioning and ovens.
How is the elevator service at the hotel?
The elevator service is slow and inefficient, with frequent reports of long wait times and overcrowding, especially during peak hours.
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