Eaton Residences
Eaton Residences, 26, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Eaton Residences in Kuala Lumpur is a high-rise apartment-style accommodation known for its stunning infinity pool with panoramic views of the Petronas Twin Towers and KL skyline. It is particularly popular with families and travelers seeking a modern, spacious stay in a prime location near KLCC Park and major attractions. While the property is praised for its cleanliness, room comfort, and convenient amenities like a kitchen and fitness center, recurring issues with elevator wait times and inconsistent service from security staff have affected guest satisfaction. The hotel is best suited for those prioritizing views and location over luxury hotel-style service.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 72
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 78
What guests love
- Stunning infinity pool with a breathtaking view of the Petronas Twin Towers and KL skyline, frequently mentioned as a highlight by guests.
- Spacious, modern, and well-maintained rooms with clean, comfortable amenities, including kitchens and air conditioning.
- Excellent location within walking distance to KLCC Park, shopping centers, and public transit, making it ideal for tourists.
Worth knowing
- Frequent complaints about long elevator wait times, especially during peak hours, with some guests waiting up to an hour.
- Inconsistent and sometimes rude service from security and front desk staff, including reports of unhelpful or aggressive behavior.
- Issues with cleanliness in certain areas, particularly in bathrooms and kitchens, with some guests reporting mold, ants, and unclean appliances.
Amenities
- Wi-Fi
- Parking (free)
- Airport shuttle (extra charge)
- Air conditioning
- Kitchen
- Outdoor pool
- Fitness center
Common questions
What are the main strengths of Eaton Residences in Kuala Lumpur?
Eaton Residences is known for its stunning infinity pool with panoramic views of the Petronas Twin Towers and KL skyline, spacious and modern rooms with kitchens, and a prime location near KLCC Park and public transit. These features are frequently highlighted by guests as major positives.
Are there any notable issues with the hotel's service or facilities?
Yes, guests have reported recurring issues with long elevator wait times, especially during peak hours, and inconsistent service from security and front desk staff, including some reports of unhelpful or rude behavior. Some areas, like bathrooms and kitchens, have also had cleanliness concerns such as mold and ants.
How is the fitness center and pool at Eaton Residences rated by guests?
The fitness center and pool are among the most positively reviewed amenities. The infinity pool, in particular, is a major highlight, mentioned 56 times by guests, and the fitness center receives strong positive sentiment with 170 positive mentions compared to only 32 negative ones.
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