ibis Kuala Lumpur City Centre
ibis Kuala Lumpur City Centre, 32, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
The ibis Kuala Lumpur City Centre is a budget-friendly hotel with a prime location near the Petronas Towers and KLCC, offering a rooftop pool, gym, and a highly praised buffet. While the hotel is generally clean and well-maintained, with a strong focus on service and hospitality, some guests have noted issues with outdated facilities and inconsistent service. It is particularly well-suited for travelers seeking convenience, good food, and a central location.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 72
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 78
What guests love
- Highly praised buffet with a wide variety of local and international dishes, especially during special events like Ramadan and Chinese New Year.
- Excellent service from several named staff members like Santa, Tessie, and Hashim, who are frequently highlighted for their friendliness and helpfulness.
- Strategic location within walking distance to KLCC, Petronas Towers, and major shopping centers, making it convenient for both business and leisure travelers.
Worth knowing
- Some guests reported outdated or poorly maintained facilities, including issues with the gym equipment, AC performance, and mold in certain rooms.
- A few negative reviews highlighted inconsistent service, including unresponsive front desk staff and poor communication during check-in and housekeeping.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Kid-friendly
- Outdoor pool
- Wading pool
- Fitness center (free)
- Massage
- Spa
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Parking (free)
- Accessible
- Accessible parking
- English
- Indonesian
- Private bathroom
- Shower
Common questions
Is the hotel's breakfast buffet worth mentioning, and what do guests say about it?
Yes, the breakfast buffet is a key strength of the hotel, with 232 positive reviews praising its wide variety of local and international dishes. Guests especially highlight the quality during special events like Ramadan and Chinese New Year.
What are the main concerns guests have about the hotel's facilities?
Some guests have reported outdated or poorly maintained facilities, including issues with the gym equipment, air conditioning performance, and mold in certain rooms. These concerns are reflected in 146 negative reviews related to the property.
How is the service at the hotel, and are there any notable staff members?
The service is generally well-regarded, with 583 positive reviews. Several named staff members, including Santa, Tessie, and Hashim, are frequently highlighted for their friendliness and helpfulness.
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