Novotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre, 2, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Novotel Kuala Lumpur City Centre is a 4-star hotel located in the heart of Kuala Lumpur's Golden Triangle, offering easy access to major attractions like the Petronas Towers and Pavilion Kuala Lumpur. It is praised for its spacious and clean rooms, modern amenities, and friendly staff, making it ideal for both business and leisure travelers. While the hotel benefits from its prime location and good value for money, some guests have reported inconsistencies in service and minor issues with facilities.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Prime location within walking distance to major attractions like Pavilion Kuala Lumpur and Petronas Towers
- Spacious and well-equipped rooms with modern amenities such as blackout curtains and ergonomic desks
- Friendly and helpful staff, with several guests highlighting exceptional service from housekeeping and concierge teams
Worth knowing
- Inconsistent service at the front desk and with laundry services, as reported by some guests
- Issues with gym equipment and room amenities, including non-functional room phones and locked rooms before check-out time
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Outdoor pool
- Adult-only pool
- Parking (extra charge)
- Self parking (extra charge)
- Transfer
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Meeting rooms
- English
- Mandarin
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel located near major attractions in Kuala Lumpur?
Yes, the hotel is located in the heart of Kuala Lumpur's Golden Triangle and is within walking distance to major attractions like the Petronas Towers and Pavilion Kuala Lumpur.
What are some common guest complaints about the hotel?
Some guests have reported inconsistencies in service, particularly at the front desk and with laundry services, as well as issues with gym equipment and room amenities like non-functional room phones.
What are the key strengths of the hotel?
The hotel is praised for its prime location, spacious and modern rooms, and friendly staff, with several guests highlighting exceptional service from housekeeping and concierge teams.
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