Novotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre, 2, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Novotel Kuala Lumpur City Centre is a 4-star hotel known for its prime location in the heart of Kuala Lumpur, offering easy access to major attractions like Pavilion KL, KLCC, and the Petronas Twin Towers. The hotel is particularly favored by business travelers and families for its convenient walkways to shopping and dining hubs. While rooms are generally clean and comfortable, some guests have noted dated decor and minor maintenance issues. The hotel excels in location and accessibility but has room for improvement in service consistency and facility upkeep.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 68
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 72
What guests love
- Excellent location with easy access to major shopping centers, public transport, and KLCC attractions via covered walkways.
- Rooms are generally clean and comfortable, with modern amenities like filtered water taps and spacious layouts for city hotels.
- Friendly and helpful staff in key roles, including security and front desk personnel, who are often praised for their service.
Worth knowing
- Mixed service quality, with some guests reporting unresponsive or indifferent staff, particularly in housekeeping and front desk interactions.
- Facility issues such as outdated gym equipment, narrow parking ramps, and a small, crowded breakfast area.
- Some recurring complaints about air conditioning noise and bathroom cleanliness, including musty smells and chipped fixtures.
- Breakfast quality and variety are inconsistent, with some guests finding it repetitive or poorly maintained.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Outdoor pool
- Adult-only pool
- Parking (extra charge)
- Self parking (extra charge)
- Transfer
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Meeting rooms
- English
- Mandarin
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel's location convenient for visiting major attractions in Kuala Lumpur?
Yes, Novotel Kuala Lumpur City Centre is located in the heart of the city with easy access to major attractions like Pavilion KL, KLCC, and the Petronas Twin Towers via covered walkways. It is also a 7-minute walk to the nearest public transit and walking distance to Aquaria KLCC.
What are the common guest complaints about the hotel's facilities?
Guests have reported facility issues such as outdated gym equipment, narrow parking ramps, and a small, crowded breakfast area. Some recurring complaints include air conditioning noise and bathroom cleanliness issues like musty smells and chipped fixtures.
How is the hotel's breakfast quality and service?
Breakfast quality and variety are inconsistent, with some guests finding it repetitive or poorly maintained. While some praise the breakfast, others have reported mixed experiences, making it a notable limitation for the hotel.
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