Park Hyatt Kuala Lumpur
Park Hyatt Kuala Lumpur, Warisan Merdeka Tower, Presint Merdeka 118, Wilayah Persekutuan, 50118 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Park Hyatt Kuala Lumpur is a luxury hotel located in the 2nd tallest building in the world, Merdeka 118, offering guests unparalleled views of Kuala Lumpur from high-floor rooms starting on the 100th floor. Known for its exceptional service, the hotel is praised for personalized attention from staff, including surprise amenities and warm welcomes. Guests frequently highlight the indoor pool, spa, and dining experiences, particularly at Merdeka Grill and Cacao Bar. The hotel is ideal for travelers seeking a high-end, tranquil staycation or a special occasion, with a strong emphasis on comfort and elegance.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service with personalized touches, including surprise amenities and warm, attentive staff interactions.
- Breathtaking views from high-floor rooms, particularly on the 100th to 114th floors, offering a unique 'sleeping in the clouds' experience.
- High-quality dining and wellness facilities, including the spa, indoor pool, and signature restaurants like Merdeka Grill and Cacao Bar.
Worth knowing
- Occasional delays in check-in and room readiness, with some guests reporting long waits and unavailability of elevators due to VIP events.
- Some negative feedback on the bathroom design and functionality, including slow drainage and outdated fixtures in certain rooms.
- A few guests noted that the food and service at certain F&B outlets, such as the Park Lounge and afternoon tea, did not consistently meet 5-star expectations.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Pool
- Indoor pool
- Parking
- Self parking
- Accessible
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Private bathroom
- Restaurant
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- English
- Air conditioning
- Coffee maker
- Minibar
Common questions
What are the standout features of the hotel's service?
Park Hyatt Kuala Lumpur is known for its exceptional service, with personalized touches such as surprise amenities and warm, attentive staff interactions. Guests frequently praise the level of service, with 67 positive mentions in sentiment data.
What dining options are available at the hotel?
The hotel offers high-quality dining experiences at signature restaurants like Merdeka Grill and Cacao Bar. Guests also frequently mention and appreciate the breakfast and afternoon tea, though some F&B outlets like the Park Lounge have received mixed reviews.
What are the views like from the hotel rooms?
Rooms start from the 100th floor, offering breathtaking views of Kuala Lumpur from high up in the 2nd tallest building in the world, Merdeka 118. This provides a unique 'sleeping in the clouds' experience.
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