The Platinum 2 Kuala Lumpur by LUMA
The Platinum 2 Kuala Lumpur by LUMA, 1020, Jln Sultan Ismail, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
The Platinum 2 Kuala Lumpur by LUMA is a mid-range apartment-style hotel known for its rooftop infinity pool with panoramic views of the Petronas Towers and KLCC. It appeals to travelers seeking spacious accommodations and convenient access to major attractions in the city center. While the hotel is praised for its location and pool, guests frequently highlight issues with service responsiveness, elevator wait times, and cleanliness in common areas. The property is best suited for those prioritizing views and proximity to KLCC over consistent high-level service or immediate facility maintenance.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 72
What guests love
- Rooftop infinity pool with stunning views of the Petronas Towers and KLCC, frequently mentioned in positive reviews.
- Spacious and well-maintained rooms with modern amenities, including kitchen facilities in some units.
- Convenient location within walking distance to major attractions and public transit.
Worth knowing
- Frequent complaints about slow and unresponsive staff, particularly during check-in and check-out processes.
- Poor elevator service with long wait times, especially during peak hours.
- Issues with cleanliness in common areas, including dirty carpets and uncleaned towels.
- Inconsistent room cleanliness, with reports of pests, stains, and musty odors.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Parking (free)
- Fitness center
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Outdoor pool
- Wading pool
- Accessible
Common questions
Does the hotel have a pool, and what do guests say about it?
Yes, The Platinum 2 Kuala Lumpur by LUMA has a rooftop infinity pool with panoramic views of the Petronas Towers and KLCC. Guests frequently praise the pool, with 89 positive mentions and 23 negative comments in reviews, highlighting the stunning views as a major attraction.
How is the hotel's service quality based on guest feedback?
Guests have mixed experiences with the hotel's service. While there are 85 positive mentions, there are also 56 negative comments, with frequent complaints about slow and unresponsive staff, particularly during check-in and check-out.
Is the hotel clean, and are there any cleanliness concerns?
Cleanliness is a mixed experience at the hotel. There are 72 positive mentions, but 35 negative comments, with reports of inconsistent room cleanliness, dirty common areas, and issues like pests, stains, and musty odors.
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