The Shells Resort and Spa Phu Quoc
The Shells Resort and Spa Phu Quoc, KP9, TT. Dương Đông, Phú Quốc, An Giang, Vietnam
Gumo's take
The Shells Resort and Spa Phu Quoc is a contemporary, luxury beachfront resort known for its unique shell-themed design, spacious and well-appointed rooms with ocean views, and exceptional customer service. It is best suited for travelers seeking a tranquil and scenic retreat, with a private beach, multiple pools, and a full-service spa. While the resort has received praise for its ambiance and staff, some guests have noted issues with maintenance, location accessibility, and inconsistent service quality.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Spacious and stylish rooms with ocean views and modern amenities
- Exceptional customer service with attentive and professional staff
- Beautiful private beach and well-maintained pool areas
- High-quality dining options with diverse and fresh food offerings
Worth knowing
- Some facilities, such as the gym and spa, are outdated or poorly maintained
- Location is somewhat remote, with limited nearby attractions and a lack of shuttle service
- Inconsistent service quality and occasional lapses in responsiveness
- Issues with cleanliness and maintenance reported in some rooms and public areas
Amenities
- Wi-Fi (free)
- Beach front
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Lifeguard
- Hot tub
- Fitness center
- Sauna
- Spa
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Air conditioning
Common questions
Does The Shells Resort and Spa Phu Quoc offer beach access?
Yes, the resort offers a beautiful private beach for guests to enjoy.
Are there any reported issues with the facilities at the resort?
Some guests have reported that facilities like the gym and spa are outdated or poorly maintained.
Is there a shuttle service available to the airport or nearby attractions?
The resort offers an airport shuttle, but there is no shuttle service to nearby attractions due to its remote location.
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