The Shells Resort and Spa Phu Quoc
The Shells Resort and Spa Phu Quoc, KP9, TT. Dương Đông, Phú Quốc, An Giang, Vietnam
Gumo's take
The Shells Resort and Spa Phu Quoc is a 5-star beachfront property offering spacious rooms, a private pool, and a serene atmosphere ideal for relaxation. While it is praised for its scenic views and proximity to the beach, the hotel faces criticism for inconsistent maintenance, outdated facilities, and subpar service. Guests appreciate the 24/7 buggy service and the peaceful environment, but recurring issues with air conditioning, cleanliness, and staff responsiveness have led to mixed reviews. It suits travelers seeking a quiet, nature-focused retreat but may not meet expectations for those prioritizing modern amenities or top-tier service.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 62
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 68
What guests love
- Spacious and well-maintained rooms with ocean views and private pools in some bungalows
- 24/7 buggy service for navigating the large resort grounds
- Peaceful beachfront location with a calm and serene atmosphere
Worth knowing
- Recurring issues with air conditioning and maintenance, including broken AC units and non-functional fixtures
- Poor cleanliness in bathrooms and public areas, with reports of mold, stains, and unclean surfaces
- Inconsistent and unresponsive staff service, including unfriendly interactions and slow response times
- Outdated facilities and infrastructure, with many guests noting the hotel's aged appearance and lack of modernization
Amenities
- Wi-Fi (free)
- Beach front
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Lifeguard
- Hot tub
- Fitness center
- Sauna
- Spa
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Air conditioning
Common questions
Is the hotel's air conditioning reliable?
No, the hotel has recurring issues with air conditioning, with many guests reporting broken or non-functional units, as noted in the limitations and sentiment breakdown.
How is the cleanliness of the hotel, especially in the bathrooms?
The cleanliness of the hotel is mixed, with reports of mold, stains, and unclean surfaces in bathrooms and public areas. The sentiment data shows more negative than positive feedback on cleanliness and bathrooms.
Does the hotel offer transportation services for guests?
Yes, the hotel offers 24/7 buggy service for navigating the resort grounds, as well as an airport shuttle for an extra charge and a local shuttle service.
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