Chanalai Hillside Resort
Chanalai Hillside Resort, 10 ซอย 24, Karon, Mueang Phuket District, Phuket 83100, Thailand
Gumo's take
Chanalai Hillside Resort is a minimalist, well-maintained hotel in Phuket offering spacious rooms, two swimming pools, and a fine dining restaurant with a popular buffet. It is particularly praised for its friendly and attentive staff, who are frequently highlighted in reviews for their exceptional service. The hotel is ideal for couples, solo travelers, and families seeking a peaceful retreat with easy access to Karon Beach and local attractions. Guests appreciate the cleanliness, room comfort, and the hotel's convenient location within walking distance to the beach and nearby markets.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 82
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with many guests specifically praising individuals like Kevin, New, Alip Baba, and Nuch for their attentiveness and professionalism.
- Clean, spacious, and well-maintained rooms with comfortable beds and balconies offering mountain or pool views.
- Well-designed pools, particularly the ground-level pool with ample seating and umbrellas, and a rooftop pool with a bar.
Worth knowing
- Some guests reported issues with room cleanliness, including ants, low water pressure, and occasional poor maintenance (e.g., broken toilets, clogged drains).
- A few negative reviews mentioned a lack of privacy due to connecting rooms and thin walls, as well as noise from the pool area late at night.
- The lobby and some common areas were described as outdated or in need of renovation by a few guests.
- A small number of guests found the breakfast selection to be repetitive or only moderate in quality.
Amenities
- Wi-Fi (free)
- Public internet workstation
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Massage
- Doctor on call
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Pool
- Outdoor pool
- Hot tub
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Air conditioning
- Refrigerator
- Minibar
Common questions
What are the standout features of the hotel's staff service?
The staff at Chanalai Hillside Resort are highly praised for their exceptional service, with many guests specifically mentioning individuals like Kevin, New, Alip Baba, and Nuch for their attentiveness and professionalism. Service has a strong positive sentiment with 113 positive reviews, making it one of the hotel's key strengths.
How is the cleanliness of the hotel and rooms?
The hotel is generally well-maintained and clean, with 61 positive reviews on cleanliness. However, a few guests reported issues such as ants, low water pressure, and occasional poor maintenance like broken toilets or clogged drains. Overall, the cleanliness is a strong point but with some occasional limitations.
What dining options are available at the hotel?
Chanalai Hillside Resort features a fine dining restaurant with a popular dinner buffet. Breakfast is available for an extra charge and includes a buffet option, though some guests found the selection to be repetitive. The restaurant and dining experience have positive sentiment, with 14 positive reviews specifically on the restaurant.
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