Phuket Marriott Resort & Spa, Merlin Beach
Phuket Marriott Resort & Spa, Merlin Beach, 99 Muen-Ngoen Road, Pa Tong, Phuket, 83150, Thailand
Gumo's take
Phuket Marriott Resort & Spa, Merlin Beach is a family-friendly luxury resort known for its exceptional service, diverse dining options, and extensive facilities. Guests praise the cleanliness, spacious pools, and attentive staff, particularly in restaurants like La Cala and Merchant Kitchen. The resort is ideal for families with children, offering dedicated kids' activities, a kids' club, and a private beach. While the location is slightly removed from Patong, the hotel provides shuttle services and is near popular attractions like Freedom Beach and Karon Beach.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 92
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 88
What guests love
- Outstanding staff service, particularly in dining areas like La Cala and Merchant Kitchen, with many guests specifically thanking staff members like Patty, Tuk, and Filmmy.
- Excellent facilities for families, including three pools, a kids' club, and a wide range of activities and amenities like a gym, spa, and multiple restaurants.
- Highly praised cleanliness and maintenance of rooms and public areas, with many guests noting the spotless condition and thoughtful touches like early check-in and room upgrades.
Worth knowing
- Some guests reported noise issues, particularly from children in pool areas and hallways, which can disrupt the experience for couples or solo travelers seeking tranquility.
- A few negative reviews highlighted poor service at check-in and a lack of room upgrades for Marriott Bonvoy members, indicating inconsistency in front desk operations.
- The breakfast area was described as chaotic and overcrowded in some reviews, with complaints about long waits and poor food quality in a few cases.
- A few guests noted that the room layout and some pool loungers were uncomfortable, and there was a lack of an adults-only pool or quiet area.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Business center
- Meeting rooms
- English
- French
- German
- Hindi
- Italian
- Mandarin
- Spanish
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Beach front
- Bicycle rental (free)
- Snorkeling
- Game room
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Waterslide
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Hair salon
- Doctor on call
- Air conditioning
- Kitchen in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is Phuket Marriott Resort & Spa, Merlin Beach family-friendly, and what amenities are available for children?
Yes, the resort is highly family-friendly, offering a kids' club, dedicated children's activities, and three pools. Families also appreciate the spacious rooms and proximity to Freedom Beach, just a 5-minute drive away.
What are the dining options and breakfast experience like at the hotel?
The hotel has diverse dining options, including a dinner buffet and highly praised restaurants like La Cala and Merchant Kitchen. While the breakfast buffet is generally well-received, some guests have noted that the breakfast area can be overcrowded and chaotic, with long wait times in certain cases.
What are the main limitations or potential issues guests have reported at the resort?
Some guests have reported noise from children in pool areas and hallways, which may affect those seeking tranquility. Additionally, there have been occasional complaints about inconsistent front desk service and uncomfortable room layouts or pool loungers.
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