Hyatt Regency Phuket Resort
16, Hyatt Regency Phuket Resort, 12, Kamala, Amphoe Kathu, Phuket 83150, Thailand
Gumo's take
Hyatt Regency Phuket Resort is a hillside luxury escape known for its stunning ocean views, spacious rooms, and excellent service. It is particularly well-suited for families, couples, and travelers seeking a peaceful retreat with access to snorkeling, dining, and wellness amenities. Guests frequently praise the breakfast buffet, the friendly and attentive staff, and the serene atmosphere. However, the resort is located on a hilly terrain, requiring the use of golf carts for mobility, and the beach in front is rocky and not ideal for swimming.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 80
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Outstanding service with friendly and helpful staff, as highlighted in numerous reviews and the 'Service' sentiment data (positive=432).
- Excellent breakfast buffet with a wide variety of international and local options, praised in both sentiment data and individual reviews.
- Spacious and well-maintained rooms with ocean views, as noted in the 'Room' sentiment data (positive=147) and guest testimonials.
Worth knowing
- The resort is located on a hillside, requiring the use of golf carts for mobility, which may be inconvenient for elderly or mobility-impaired guests.
- The beach in front of the hotel is rocky and not suitable for swimming, as mentioned in several reviews.
- Some rooms and facilities are showing signs of aging, with a few guests noting outdated decor and minor maintenance issues.
- Air conditioning issues were reported in a number of reviews, with negative sentiment in 'Air Conditioning' (negative=20).
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Beach access
- Bicycle rental (extra charge)
- Snorkeling
- Scuba
- Game room
- Boutique shopping
- Kid-friendly
- Activities for kids
- Kids' club
- Parking (free)
- Self parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Not accessible
- Accessible parking
- Accessible elevator
- Arabic
- Cantonese
- English
- French
- German
- Hindi
- Indonesian
- Italian
- Japanese
- Korean
- Mandarin
- Russian
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Pool
- Outdoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker in some rooms
- Minibar
- Private bathroom
- Bathtub
- Shower
Common questions
Is the hotel suitable for families with children?
Yes, Hyatt Regency Phuket Resort is family-friendly, offering activities for kids, a kids' club, and spacious rooms. The 'Family' sentiment data shows positive feedback from 112 reviews, indicating it is well-suited for families.
What are the main issues guests have reported with the hotel?
Some guests have reported issues with air conditioning, with 20 negative reviews on this topic. Additionally, a few guests mentioned outdated decor and minor maintenance issues in some rooms and facilities.
Is the beach at the hotel suitable for swimming?
No, the beach in front of the hotel is rocky and not ideal for swimming, as noted in several guest reviews. Travelers should be aware of this limitation when considering water activities at the resort.
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