Courtyard by Marriott Shillong
Courtyard by Marriott Shillong, Jail Road, Police Bazar, Shillong, Meghalaya 793001
Gumo's take
Courtyard by Marriott Shillong is a 5-star hotel renowned for its exceptional service, diverse dining options, and well-maintained facilities. Guests frequently praise the staff for their warmth and attentiveness, particularly in the restaurant and lounge areas. The hotel is ideal for families, business travelers, and couples seeking a comfortable and welcoming environment with proximity to key attractions like Ward’s Lake and Police Bazar. Its standout features include the breakfast and dinner buffets, spa, and outdoor pool, though some guests have noted minor issues with food temperature and limited complimentary activities for children.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 88
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service from staff, particularly in the restaurant and lounge areas, with many guests highlighting individuals like Abhishek, Mary, and Holyland for their attentiveness and hospitality.
- High-quality dining experience with a diverse and well-received buffet, especially the breakfast and dinner spreads, which are frequently described as 'sumptuous' and 'outstanding.'
- Well-maintained and spacious rooms with excellent views of the city and hills, offering a comfortable and modern stay.
Worth knowing
- Some guests reported issues with food temperature and quality, including cold breakfast items and inconsistent meal preparation.
- Limited complimentary entertainment options for children, with some noting that games like table tennis and foosball are chargeable.
- A few negative experiences with billing and check-in processes, including unexpected charges and poor communication from front desk staff.
- One guest mentioned that the front office staff appeared 'cold and dull,' indicating a need for improved hospitality in that area.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Cash
- Front desk (24 hour)
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center
- Treadmill
- Weight machines
- Free weights
- Spa
- Hair salon
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Game room
- Activities for kids
- Outdoor pool
- Hot tub
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service
- Local shuttle
- Accessible
- Accessible parking
- Air conditioning
- Kitchen
- Minibar
Common questions
What are the standout dining features of Courtyard by Marriott Shillong?
The hotel is known for its sumptuous breakfast and dinner buffets, which are frequently described as 'outstanding.' Guests particularly praise the restaurant and lounge areas for their diverse and high-quality food offerings.
Is the hotel suitable for families with children?
Yes, the hotel is ideal for families, but note that there are limited complimentary entertainment options for children. Some guests have mentioned that activities like table tennis and foosball are chargeable.
What are the key strengths of the hotel's service and staff?
The hotel is renowned for its exceptional service, particularly in the restaurant and lounge areas. Many guests have highlighted the attentiveness and hospitality of staff members like Abhishek, Mary, and Holyland.
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