Hotel Polo Towers, Shillong
Hotel Polo Towers, Shillong, Polo Grounds, Shillong, Meghalaya 793001
Gumo's take
Hotel Polo Towers, Shillong is a 4-star property known for its strong hospitality, excellent dining options, and convenient location in the heart of the city. Guests frequently praise the service, particularly at the Tring Tring restaurant, where staff like Kousar, Partha, and Meran are highlighted for their attentiveness and professionalism. The hotel is especially popular for its breakfast buffet and vibrant nightlife. While the rooms are noted as a bit small and in need of modernization, the overall experience is considered comfortable and memorable, with many guests returning for the food and service.
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Research this stayHow guests rate it
- Location
- 87
- Facilities
- 76
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 68
What guests love
- Outstanding service, particularly at the Tring Tring restaurant, with multiple reviews praising staff like Kousar, Partha, and Meran for their attentiveness and hospitality.
- High-quality dining experience, with guests frequently mentioning the excellent food and ambiance at the hotel's restaurants, especially the international restaurant and the Irish pub.
- Convenient location in the heart of Shillong, within walking distance to major attractions like Ward's Lake and Shillong Golf Course.
Worth knowing
- Rooms are often described as small and outdated, with some guests noting cramped layouts and issues with bathroom design and space.
- Some reviews mention maintenance and cleanliness issues, including problems with hot water, malfunctioning appliances, and unpleasant odors in certain rooms.
- A few guests reported poor communication or unresponsiveness from front desk staff, particularly in cases of complaints or special requests.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Fitness center
- Spa
- Business center
- Air conditioning
Common questions
What are the key strengths of Hotel Polo Towers, Shillong?
The hotel is known for its outstanding service, particularly at the Tring Tring restaurant, where staff like Kousar, Partha, and Meran are praised for their attentiveness. It also offers a high-quality dining experience, a vibrant nightlife, and a convenient location in the heart of Shillong, close to major attractions like Ward's Lake and Shillong Golf Course.
Are the rooms at Hotel Polo Towers, Shillong modern and spacious?
No, the rooms are often described as small and outdated, with some guests noting cramped layouts and issues with bathroom design and space. While the overall experience is considered comfortable, the rooms may not meet expectations for modern or spacious accommodations.
What amenities are available at Hotel Polo Towers, Shillong?
The hotel offers a range of amenities including free Wi-Fi, 24-hour front desk, full-service laundry, free parking, an airport shuttle (extra charge), local shuttle, a fitness center, spa, business center, air conditioning, and dining options like a restaurant, bar, and breakfast buffet.
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