Hotel Polo Towers, Shillong
Hotel Polo Towers, Shillong, Polo Grounds, Shillong, Meghalaya 793001
Gumo's take
Hotel Polo Towers in Shillong is a 4-star heritage-style hotel known for its warm hospitality, excellent dining options, and central location. Guests frequently praise the service, particularly the restaurant staff and front desk, as well as the food at the Tring Tring restaurant and breakfast buffet. While the hotel has a rich history and convenient proximity to attractions like Ward's Lake and Shillong Golf Course, some guests note that the rooms and bathrooms are small and in need of modernization. It is a popular choice for couples, families, and business travelers seeking a comfortable and personalized stay in the heart of Shillong.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 75
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 68
What guests love
- Outstanding service with many guests highlighting the professionalism and friendliness of staff, including specific mentions of Mr. Meran, Ms. Santy, and Mr. Mukund.
- Highly praised dining experience, especially at the Tring Tring restaurant, with guests noting the quality and variety of food and the restaurant's ambiance.
- Convenient location in the heart of Shillong, within walking distance to major attractions like Ward's Lake and Shillong Golf Course.
Worth knowing
- Rooms and bathrooms are frequently described as small and outdated, with some guests noting cramped layouts and maintenance issues.
- Some amenities, such as Wi-Fi and room keys, have been reported to be unreliable or inconvenient.
- A few guests have raised concerns about hygiene, including issues with cleanliness of bedsheets and unpleasant odors in rooms.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Fitness center
- Spa
- Business center
- Air conditioning
Common questions
What are the key strengths of Hotel Polo Towers in terms of service and dining?
Hotel Polo Towers is known for its outstanding service, with guests frequently praising the professionalism and friendliness of staff, including specific mentions of Mr. Meran, Ms. Santy, and Mr. Mukund. The Tring Tring restaurant is highly praised for its quality and variety of food, as well as its ambiance, and the breakfast buffet is consistently well-received by guests.
Is the hotel suitable for families and couples?
Yes, Hotel Polo Towers is a popular choice for couples, families, and business travelers. It is kid-friendly and has a central location, making it convenient for families. Guests have also noted positive experiences for couples, with a warm atmosphere and proximity to local attractions like Ward's Lake and Shillong Golf Course.
What are some limitations or potential drawbacks of staying at Hotel Polo Towers?
Some guests have noted that the rooms and bathrooms are small and outdated, with a few mentioning maintenance issues. There have also been occasional reports of unreliable Wi-Fi and issues with room key systems. A small number of guests have raised concerns about room cleanliness and unpleasant odors.
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