The Heritage Club, Tripura Castle
The Heritage Club, Tripura Castle, Tripura Castle Rd, Cleve Colony, Malki, Shillong, Meghalaya 793003
Gumo's take
The Heritage Club, Tripura Castle, is a historic, 9-acre resort in Shillong that offers a blend of royal heritage, serene natural surroundings, and a peaceful retreat from the city. Guests praise the property's scenic views, spacious rooms, and warm hospitality, particularly from staff like Ms. Parminder and Bobby. While the hotel is ideal for those seeking tranquility and a connection to history, some visitors note inconsistencies in food quality and service speed, especially in the Stable Bar and dining areas.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 72
What guests love
- Spacious, well-maintained rooms with scenic views, particularly the cottages with forest-facing balconies.
- Warm and attentive staff, with several guests specifically mentioning Ms. Parminder and Bobby for their exceptional service.
- Historic and scenic setting, with a peaceful, forested environment ideal for relaxation and nature lovers.
Worth knowing
- Inconsistent food quality and service, particularly in the Stable Bar and main restaurant, with some guests reporting slow service and mediocre dishes.
- Issues with amenities and infrastructure, including poor Wi-Fi, broken appliances, and problematic bathroom fixtures.
- Rooms and facilities are spread out, making navigation difficult, especially at night due to poor lighting and the presence of large dogs.
Amenities
- Wi-Fi
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Concierge
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast
- Breakfast buffet
- Parking (free)
- EV charger
- Massage
- Spa
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
What are the main strengths of The Heritage Club, Tripura Castle?
The hotel is praised for its spacious, well-maintained rooms with scenic views, particularly the cottages with forest-facing balconies. Guests also highlight the warm and attentive staff, especially Ms. Parminder and Bobby, and the historic, peaceful setting surrounded by nature.
Are there any issues with the food and service at the hotel?
Some guests have reported inconsistent food quality and service, particularly in the Stable Bar and main restaurant. Issues include slow service and mediocre dishes, though overall dining sentiment is still more positive than negative.
What amenities are available at The Heritage Club, Tripura Castle?
The hotel offers a range of amenities including Wi-Fi, 24-hour front desk, concierge, full-service laundry, housekeeping, meeting rooms, air conditioning, coffee makers, minibars, restaurant, bar, room service, free parking, EV charging, and spa services.
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