The Heritage Club, Tripura Castle
The Heritage Club, Tripura Castle, Tripura Castle Rd, Cleve Colony, Malki, Shillong, Meghalaya 793003
Gumo's take
The Heritage Club, Tripura Castle is a historic, 9-acre hilltop resort in Shillong, originally built as a royal retreat for the Tripura Maharajas. It blends heritage architecture with a tranquil, forested setting, offering spacious rooms, cottages, and a dining experience rooted in royal tradition. While praised for its scenic beauty, hospitality, and warm service from staff like Bobby and Parminder, the hotel faces criticism for inconsistent food quality, poor Wi-Fi, and service delays. It suits travelers seeking a peaceful, heritage-focused stay, though some guests find it unsuitable for seniors or families due to accessibility and service issues.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 72
What guests love
- Historic royal heritage and scenic hilltop location with forest views
- Spacious rooms and cottages with well-maintained interiors
- Warm and attentive service from key staff like Bobby and Parminder
Worth knowing
- Inconsistent food quality and overpriced menu items
- Poor Wi-Fi and outdated amenities like non-smart TVs
- Service delays and untrained staff in dining areas
- Accessibility issues for elderly guests (e.g., uphill walks, no heating in some rooms)
Common questions
Is the hotel suitable for elderly guests or families with children?
The Heritage Club, Tripura Castle may not be ideal for elderly guests or families due to accessibility issues such as uphill walks and the lack of heating in some rooms, as well as service delays that could affect convenience.
What are the main strengths of the hotel's service and hospitality?
The hotel is known for its warm and attentive service, particularly from key staff like Bobby and Parminder. Guests frequently praised the hospitality, with the term 'hospitality' mentioned 12 times in reviews, indicating a strong focus on guest care.
What are the main concerns regarding the dining experience at the hotel?
While dining has mostly positive sentiment, there are notable concerns about inconsistent food quality and overpriced menu items. Some guests also reported poor service in dining areas and untrained staff, which could affect the overall experience.
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