The Phoenix Residency
The Phoenix Residency, near St Xavier School, Nongkhyriem, Nongthymmai, Shillong, Meghalaya 793014
Gumo's take
The Phoenix Residency in Shillong is a mid-range hotel known for its spacious and clean rooms, attentive staff, and diverse dining options. It is best suited for travelers seeking a comfortable stay with a focus on hospitality and convenience. While the hotel receives praise for its friendly service and location near key attractions, mixed reviews highlight inconsistencies in food quality and Wi-Fi reliability.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Spacious and well-maintained rooms with modern amenities like flat-screen TVs and free Wi-Fi
- Attentive and professional staff, particularly praised for their courteous and helpful service
- Diverse dining options with a focus on North Indian cuisine and accommodating dietary needs
Worth knowing
- Inconsistent food quality, with some guests reporting poor taste and unsatisfactory meals, especially in the restaurant
- Occasional issues with Wi-Fi connectivity and room maintenance, such as faulty heating systems and poor bathroom ventilation
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Meeting rooms
- Kitchen in some rooms
- Coffee maker
Common questions
Does The Phoenix Residency offer free Wi-Fi in the rooms and public areas?
Yes, The Phoenix Residency offers free Wi-Fi in both the rooms and public areas. However, some guests have reported occasional issues with Wi-Fi connectivity.
What kind of dining options are available at The Phoenix Residency?
The hotel offers diverse dining options with a focus on North Indian cuisine and is accommodating of dietary needs. However, some guests have noted inconsistencies in food quality, particularly in the restaurant.
Are there accessibility features available at The Phoenix Residency?
Yes, The Phoenix Residency is accessible and offers features such as accessible parking, an accessible elevator, and other accommodations for guests with disabilities.
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