The Phoenix Residency
The Phoenix Residency, near St Xavier School, Nongkhyriem, Nongthymmai, Shillong, Meghalaya 793014
Gumo's take
The Phoenix Residency in Shillong is a mid-range hotel known for its spacious, clean rooms and warm hospitality. It is particularly praised for its attentive staff, especially Mr. Murari Sharma and Mr. Milan, who are frequently highlighted for their helpfulness and professionalism. The hotel's in-house restaurant and complimentary breakfast are notable features, with many guests appreciating the variety and quality of food. While it is not in the most central location, it is within a 10-minute drive of Lady Hydari Park and other key attractions. The hotel is best suited for travelers seeking a comfortable, family-friendly stay with good service and a quiet atmosphere.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 65
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 78
What guests love
- Spacious, clean rooms with good amenities and a quiet atmosphere, as noted in multiple 5-star reviews.
- Friendly and helpful staff, particularly Mr. Murari Sharma and Mr. Milan, who are frequently praised for their exceptional service.
- Complimentary breakfast with a good variety of North and South Indian dishes, including fresh fruits and popular items like chicken sausages.
Worth knowing
- Issues with Wi-Fi connectivity are frequently reported, with many guests noting that the networks are either slow or non-functional.
- The hotel's restaurant and dining experience are inconsistent, with some guests describing the food as inedible or poorly prepared, especially for online orders.
- Some rooms have design flaws, such as poor bathroom layouts and lack of proper curtains to prevent water spillage during showers.
- A few guests have reported unprofessional or rude behavior from certain staff members, particularly at the front desk.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Meeting rooms
- Kitchen in some rooms
- Coffee maker
Common questions
Is breakfast included at The Phoenix Residency, and what kind of food is available?
Yes, complimentary breakfast is included at The Phoenix Residency. It offers a variety of North and South Indian dishes, including fresh fruits and popular items like chicken sausages, as noted by guests.
What are the main strengths of the hotel's service and staff?
The hotel is known for its friendly and helpful staff, particularly Mr. Murari Sharma and Mr. Milan, who are frequently praised for their exceptional service and professionalism.
Are there any issues with Wi-Fi connectivity at the hotel?
Yes, Wi-Fi connectivity is a reported issue at The Phoenix Residency, with many guests noting that the networks are either slow or non-functional.
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