The Phoenix Residency
The Phoenix Residency, near St Xavier School, Nongkhyriem, Nongthymmai, Shillong, Meghalaya 793014
Gumo's take
The Phoenix Residency is a mid-range hotel in Shillong known for its spacious, clean rooms and commendable hospitality from certain staff members like Mr. Milan and Mr. Sharma. It is particularly praised for its restaurant and breakfast offerings, with many guests highlighting the quality and variety of food. While the hotel is conveniently located near key attractions like Lady Hydari Park, it is slightly removed from the bustling Police Bazaar. The overall experience is mixed, with strong points in food and service but notable issues with Wi-Fi, room amenities, and inconsistent staff behavior.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 65
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 72
What guests love
- Spacious, clean rooms with good amenities like coffee makers and kitchenettes
- Highly praised restaurant and breakfast, with fresh food and positive guest feedback
- Helpful and courteous service from certain staff members like Mr. Milan and Mr. Sharma
Worth knowing
- Poor Wi-Fi performance and inconsistent internet connectivity reported in multiple reviews
- Unreliable and sometimes rude staff behavior, particularly at the front desk
- Issues with room facilities like non-functional TVs, poor water pressure, and lack of heaters
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Meeting rooms
- Kitchen in some rooms
- Coffee maker
Common questions
Is breakfast included at The Phoenix Residency?
Yes, breakfast is included for free at The Phoenix Residency. Guests frequently praise the quality and variety of the breakfast offerings.
What are the Wi-Fi conditions like at the hotel?
The Wi-Fi at The Phoenix Residency has been reported to be poor and inconsistent, with multiple reviews highlighting connectivity issues.
How is the service at the hotel?
The service is mixed; while certain staff members like Mr. Milan and Mr. Sharma are praised for being helpful and courteous, others, particularly at the front desk, have been reported to be unreliable or rude.
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