Mercure Almaty City Center
Mercure Almaty City Center, Abylai Khan Ave 53, Almaty 050004, Kazakhstan
Gumo's take
Mercure Almaty City Center is a 4-star hotel located in the heart of Almaty, offering a blend of modern amenities and a convenient central location. It is well-suited for both business and leisure travelers, with easy access to major attractions, shopping areas, and dining options. The hotel is praised for its cleanliness, comfortable rooms, and friendly staff, though some guests have reported inconsistencies in service and technical issues with facilities like the spa and air conditioning.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Well-maintained and clean rooms with city, mountain, or courtyard views
- Convenient central location with easy access to restaurants, shopping, and public transport
- Friendly and helpful staff, with several guests praising the professionalism of the team
- Good breakfast options and a variety of dining choices on-site
Worth knowing
- Inconsistent spa and wellness services, with some guests reporting poor massage quality and technical issues
- Occasional problems with room facilities, such as non-functional air conditioning and slow Wi-Fi
- Some negative feedback regarding unresponsive or untrained staff, particularly at the front desk and in housekeeping
Amenities
- Free Wi-Fi
- Paid breakfast
- Free parking
- Accessible
- Pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Airport shuttle
- Hot tub
- Spa
- Fitness centre
- Bar
- Smoke-free
Common questions
Does the hotel offer breakfast, and is it included in the room rate?
The hotel offers breakfast, but it is a paid service and not included in the room rate.
Is there free Wi-Fi available in the rooms?
Yes, the hotel provides free Wi-Fi in the rooms, although some guests have reported that the connection can be slow at times.
What types of amenities and facilities are available at the hotel?
The hotel offers a range of amenities including a pool, hot tub, spa, restaurant, room service, business centre, laundry service, free parking, and an airport shuttle. It is also pet-friendly and child-friendly.
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