Rahat Palace Hotel
Rahat Palace Hotel, Satpaev St, Almaty 050040, Kazakhstan
Gumo's take
Rahat Palace Hotel in Almaty is a historic, upscale property known for its spacious rooms, indoor pool, spa, and proximity to the Alatau Mountains. While praised for its classic luxury and panoramic mountain views, the hotel faces criticism for dated room aesthetics and inconsistent maintenance. Guests appreciate the professional and often exceptional service, particularly from individual staff members like Assylkhan and Sholpan, and the quality of breakfast and spa facilities. It suits travelers seeking a comfortable stay with a mix of traditional charm and modern amenities, though some may find the location and aging infrastructure limiting.
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Research this stayHow guests rate it
- Location
- 68
- Facilities
- 78
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 72
What guests love
- Professional and helpful staff, with several guests specifically praising individuals like Assylkhan and Sholpan for exceptional service.
- Well-maintained indoor pool and spa facilities, with guests frequently highlighting the quality of the spa and massage services.
- Spacious rooms with panoramic mountain views, particularly on the eastern side of the hotel.
Worth knowing
- Aging infrastructure and outdated room aesthetics, with recurring complaints about old furniture, carpets, and poor AC performance.
- Inconsistent cleanliness and maintenance, including issues with drainage in bathrooms and unresponsive housekeeping.
- Location is described as somewhat isolated, with limited nearby dining and shopping options for tourists.
- Service delays and poor communication, including long wait times for luggage assistance and unresolved complaints about billing and room issues.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Pet-friendly
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Indoor pool
- Outdoor pool
- Hot tub
- Fitness center
- Sauna
- Spa
- Business center
- Air conditioning
- Kitchen
Common questions
What are the main strengths of Rahat Palace Hotel?
The hotel is known for its professional and helpful staff, particularly individuals like Assylkhan and Sholpan, who provide exceptional service. Guests also praise the well-maintained indoor pool, spa, and the spacious rooms with panoramic mountain views, especially on the eastern side of the hotel.
What are the main limitations or issues guests have reported?
Guests have noted that the hotel has aging infrastructure, with outdated room aesthetics, old furniture, and poor air conditioning performance. There are also recurring issues with cleanliness and maintenance, such as drainage problems in bathrooms and unresponsive housekeeping.
What amenities are available at Rahat Palace Hotel?
The hotel offers a range of amenities including free Wi-Fi, 24-hour front desk, indoor and outdoor pools, a spa, fitness center, sauna, restaurant, bar, room service, free breakfast buffet, and free parking. It is also kid-friendly, pet-friendly, and accessible.
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