JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Bai Khem, Phú Quốc, An Giang 922280, Vietnam
Gumo's take
JW Marriott Phu Quoc Emerald Bay Resort & Spa is a luxury beachfront hotel known for its imaginative university-themed design, exceptional service, and diverse amenities. With a 4.7/5 aggregate rating and overwhelmingly positive sentiment across topics like service, dining, and cleanliness, it caters to families, couples, and wellness-focused travelers. Guests praise the staff's warmth and attentiveness, the pristine beach, and unique activities like yoga and lantern-making workshops. Its proximity to Khem Beach and vibrant on-site offerings make it a standout choice for a relaxing yet engaging island getaway.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 90
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service with personalized attention from staff, as highlighted in numerous 5-star reviews and positive sentiment in 'Service' (504 positive out of 585 total).
- Unique and imaginative design inspired by a French university, praised for its whimsical architecture and immersive guest experience.
- High-quality dining and breakfast options, with positive sentiment in 'Dining' (144 positive out of 189 total) and specific mentions of the breakfast buffet and restaurant ambiance.
Worth knowing
- Some guests reported beach cleanliness issues, including plastic pollution in the water, as noted in a few 1-star and 5-star reviews.
- A few guests expressed dissatisfaction with concierge arrangements, such as overpriced transportation and late checkout issues.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- Cash
- Beach access
- Bicycle rental
- Snorkeling
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Adult-only pool
- Lifeguard
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Air conditioning
- Coffee maker
- Minibar
- Private bathroom
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Private car service
- Local shuttle
- Accessible
- Accessible parking
- Meeting rooms
- English
- Korean
- Russian
- Vietnamese
Common questions
Is the hotel suitable for families with children?
Yes, the hotel is kid-friendly and offers amenities such as babysitting, a kids' club, and activities for children. The 'Family' category has a positive sentiment with 100 positive reviews out of 113 total, indicating strong family appeal.
What kind of dining options are available at the hotel?
The hotel offers high-quality dining options, including a praised breakfast buffet and a breezy restaurant with a dinner buffet. The 'Dining' category has 144 positive reviews out of 189 total, reflecting strong guest satisfaction with the food and ambiance.
Is the beach accessible and clean?
The hotel has beach access and is located near Khem Beach, just an 11-minute walk away. While the beach is generally praised, some guests have reported issues with plastic pollution in the water, as noted in a few reviews.
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