Novotel Phu Quoc Resort
Novotel Phu Quoc Resort, Hamlet Commune, Đường Bào, Phú Quốc, An Giang 920000, Vietnam
Gumo's take
Novotel Phu Quoc Resort is a contemporary beachfront hotel offering a family-friendly and wellness-oriented experience with private pools, spacious rooms, and a clean beach. It is particularly praised for its friendly and helpful staff, extensive breakfast buffet, and proximity to a night market. While the hotel is well-maintained and has a range of amenities including a fitness center and spa, some guests have noted issues with air conditioning, room cleanliness, and inconsistent service. The resort is ideal for travelers seeking a relaxed stay with access to both leisure and local culture.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 84
- Staff & Service
- 89
- Room Comfort & Cleanliness
- 78
What guests love
- Friendly and attentive staff, with several guests specifically praising individuals like Ms. Tien, Mr. Thanh, and Ms. Trang for their exceptional service.
- Well-maintained facilities, including a clean beach, two swimming pools, and a spacious fitness center with weight machines.
- Family-friendly amenities such as a kids' club, activities for children, and a large breakfast buffet with international and local options.
Worth knowing
- Issues with air conditioning and room cleanliness, including reports of mold, poor water pressure, and malfunctioning appliances.
- Some guests noted inconsistent service, with complaints about slow or unresponsive staff, especially during peak times.
- Limited English proficiency among some staff, which can hinder communication for international guests.
- Facilities can become crowded during busy periods, particularly the pools and breakfast buffet.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Cash
- Beach front
- Bicycle rental (extra charge)
- Tennis
- Watercraft rental (free)
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Airport shuttle (free)
- Local shuttle
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Doctor on call
- English
- Vietnamese
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Pool
- Outdoor pool
- Adult-only pool
- Wading pool
- Lifeguard
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Coffee maker
- Minibar
Common questions
Is the hotel suitable for families with children?
Yes, Novotel Phu Quoc Resort is family-friendly, offering a kids' club, activities for children, and a large breakfast buffet with international and local options to accommodate families.
What are the main issues guests have reported with the hotel?
Some guests have reported issues with air conditioning, room cleanliness (including mold and poor water pressure), and inconsistent service, especially during peak times.
What are the standout amenities at the hotel?
The hotel features a spacious fitness center with weight machines, a clean beach, two swimming pools, a spa, and a highly praised breakfast buffet with both international and local options.
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