Clay Inn Hotel, Gurugram

Clay Inn Hotel, Gurugram, S-20 & 21, Sai Dham Rd, near Sai Dham, Block S, Uppal Southend, Sector 49, Gurugram, Haryana 122018

4.4 · 1,125 reviews analysed
Clay Inn Hotel, Gurugram – photo 1
Clay Inn Hotel, Gurugram – photo 2
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Clay Inn Hotel, Gurugram – photo 4

Gumo's take

Clay Inn Hotel in Gurugram is a mid-range property known for its strong hospitality, particularly for events and family stays. Guests frequently praise the hotel's 24-hour room service, spacious banquet halls, and the exceptional service provided by staff such as Devendra, Sanjay, and Bharat Singh. The hotel is well-suited for weddings, birthdays, and business events, with a focus on cleanliness and personalized attention. While the location is convenient and the food is consistently described as tasty, some guests have reported issues with cleanliness and service delays.

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How guests rate it

Location
80
Facilities
82
Staff & Service
89
Room Comfort & Cleanliness
78

What guests love

  • Exceptional staff service, particularly from individuals like Devendra, Sanjay, and Bharat Singh, who are frequently praised for their professionalism and helpfulness.
  • Well-maintained banquet halls with good ambiance and capacity for events, making it a popular choice for weddings and birthdays.
  • 24-hour room service and a variety of amenities including free breakfast buffet, free parking, and Wi-Fi.

Worth knowing

  • Some guests reported cleanliness issues, particularly in bathrooms and rooms, with complaints about lingering odors and unclean linens.
  • Service delays and poor responsiveness have been noted in a few reviews, especially during events and check-in/check-out times.
  • A few negative reviews mention unprofessional behavior from certain staff members, such as rudeness or unresponsiveness.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Credit cards
  • Debit cards
  • Cash
  • Checks
  • Kid-friendly
  • Doctor on call
  • Business center
  • Meeting rooms
  • Private bathroom
  • Shower
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Front desk (24 hour)
  • Concierge
  • Full-service laundry
  • Elevator
  • Parking (free)
  • Valet parking (free)
  • Local shuttle
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Air conditioning
  • Kitchen
  • Refrigerator

Common questions

Does the hotel offer 24-hour room service?

Yes, Clay Inn Hotel offers 24-hour room service, which is one of its notable features and a highlight for guests.

Is the hotel suitable for hosting events like weddings or birthdays?

Yes, the hotel is well-suited for hosting events such as weddings and birthdays, with well-maintained banquet halls and a positive reputation for event services.

Are there any reported issues with cleanliness at the hotel?

Some guests have reported cleanliness issues, particularly in bathrooms and rooms, including lingering odors and unclean linens.

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