Hotel O by OYO Samrat
1, 4th Floor, Hotel O by OYO Samrat, Apna Bazar, Gurudwara Rd, near Civil Hospital, Sadar Bazar, Roshan Pura, Gurugram, Haryana 122001
Gumo's take
Hotel O by OYO Samrat is a budget-friendly, no-frills hotel in Gurugram, offering basic amenities like Wi-Fi, 24-hour front desk, and a restaurant. While it is praised for its location near the bus stand and proximity to Sheetla Mata Mandir, the hotel suffers from recurring complaints about poor hygiene, malfunctioning ACs, and unprofessional staff. Guests have reported unclean rooms, extra charges not disclosed during booking, and misleading online images. It appears to cater primarily to budget travelers or couples, but its overall experience is marred by significant service and maintenance issues.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 45
- Staff & Service
- 38
- Room Comfort & Cleanliness
- 32
What guests love
- Convenient location near the Gurugram bus stand and Sheetla Mata Mandir
- 24-hour front desk service and availability of a restaurant on-site
Worth knowing
- Recurring complaints about unclean rooms, including dirty bedding, smelly blankets, and presence of pests like cockroaches and spiders
- Malfunctioning air conditioning and other room amenities, with guests reporting broken fans, non-functional lights, and poor ventilation
- Unprofessional and rude behavior from staff, including demands for extra money and poor responsiveness to complaints
- Misleading online images and descriptions, with many guests feeling deceived about the actual condition of the rooms
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- English
- Hindi
- Private bathroom
- Restaurant
- Room service
- Breakfast
- Front desk (24 hour)
- Elevator
- Housekeeping (daily)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Air conditioning
- Kitchen
Common questions
Is the hotel clean and well-maintained?
No, the hotel has recurring complaints about poor hygiene, including unclean rooms, dirty bedding, smelly blankets, and the presence of pests like cockroaches and spiders. Many guests have expressed dissatisfaction with the cleanliness of the property.
Does the hotel have air conditioning that works properly?
No, guests have reported that the air conditioning often malfunctions, with some rooms having broken fans, non-functional lights, and poor ventilation. This is a common issue mentioned in reviews.
Is there a restaurant available on-site?
Yes, the hotel has a restaurant on-site, which is one of its key strengths. However, guests have mentioned dissatisfaction with the room service and dining experience, with 25 mentions of negative feedback about the service in reviews.
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