Stepstones Hotels and Inn
Stepstones Hotels and Inn, NR 46, Nathupur Rd, DLF Phase 3, Sector 24, Gurugram, Haryana 122010
Gumo's take
Stepstones Hotels and Inn in Gurugram is a mid-range hotel that offers a mix of positive and negative guest experiences. It is praised for its clean, spacious rooms, friendly and helpful staff, and convenient location near metro stations and corporate hubs. However, the hotel has faced significant criticism for inconsistent service, unprofessional management, and issues with food quality and hygiene. While some guests describe it as a 'hidden gem' with excellent hospitality, others warn of poor communication, hidden charges, and unresponsive staff, particularly during events or large bookings.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 65
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 72
What guests love
- Clean, spacious, and well-maintained rooms with modern amenities, as noted in multiple 5-star reviews.
- Friendly and helpful staff, particularly in the restaurant and front office, with several guests praising individuals like Ajay Kumar, Divya, and Mohit.
- Convenient location near the Dronacharya Metro Station and corporate hubs like Cyber City, making it ideal for business travelers.
Worth knowing
- Inconsistent and unprofessional service, with reports of rude staff, unresponsiveness, and poor management, especially during events or large group bookings.
- Issues with food quality and hygiene, including complaints about cold or unappetizing meals and overpriced dining options.
- Hidden charges and billing disputes, with multiple guests reporting unexpected fees and refusal to provide written receipts.
- Occasional maintenance problems, such as non-functional AC units, broken door locks, and poor plumbing, which were not promptly resolved.
Common questions
Is the hotel clean and well-maintained?
Yes, the hotel is generally clean and well-maintained, with spacious rooms and modern amenities. Multiple guests have praised the cleanliness and upkeep of the property.
How is the food and dining experience at the hotel?
The food and dining experience is mixed. While some guests liked the breakfast, others reported issues with food quality, hygiene, and overpriced dining options. There are 47 positive and 10 negative sentiments related to dining.
Is the hotel staff friendly and helpful?
The staff is often described as friendly and helpful, particularly in the restaurant and front office. However, there are also reports of inconsistent service and unprofessional behavior, especially during events or large bookings.
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