Hanoi Old Quarter Hotel
Hanoi Old Quarter Hotel, 23 Ng. Hàng Hành, Hàng Trống, Hoàn Kiếm, Hà Nội 10000, Vietnam
Gumo's take
Hanoi Old Quarter Hotel is a 3-star property in the heart of Hanoi's Old Quarter, known for its exceptional staff service, central location, and clean, cozy rooms. Guests frequently praise the helpful and friendly front desk team, including names like Celine, Doris, and Jeff, who go above and beyond to assist with transportation, tours, and recommendations. The hotel is particularly well-suited for travelers seeking convenience and personalized service in a vibrant, walkable area near Hoan Kiem Lake and major attractions. While the rooms are modest and some are described as small or outdated, the overall experience is elevated by the staff's warmth and the hotel's proximity to Hanoi's cultural and culinary highlights.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 75
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service, with many guests specifically mentioning the helpfulness and friendliness of front desk staff like Celine, Doris, and Jeff.
- Prime location in the Old Quarter, within walking distance to Hoan Kiem Lake, Thang Long Water Puppet Theatre, and major shopping and dining areas.
- Clean and comfortable rooms, with several guests noting the cleanliness and attention to detail, even in older accommodations.
Worth knowing
- Rooms are described as small or outdated by some guests, with a few noting that they did not match the photos on booking platforms.
- Noise from the surrounding area, including late-night construction and street activity, was mentioned in a few reviews as a potential disturbance.
Common questions
What is the general guest sentiment about the service at Hanoi Old Quarter Hotel?
Guests have overwhelmingly positive feedback about the service, with 70 positive mentions and only 1 negative mention. Many specifically praise the helpful and friendly front desk staff, including Celine, Doris, and Jeff, who assist with transportation, tours, and recommendations.
How is the location of Hanoi Old Quarter Hotel rated by guests?
The location is highly praised by guests, with 47 positive mentions and no negative feedback. The hotel is in the heart of Hanoi's Old Quarter, within walking distance to Hoan Kiem Lake, Thang Long Water Puppet Theatre, and major shopping and dining areas.
Are the rooms at Hanoi Old Quarter Hotel considered clean and comfortable?
Yes, the rooms are generally considered clean and comfortable, with 24 positive mentions about cleanliness and 39 positive mentions about the property overall. However, some guests noted that the rooms are small or outdated, and a few found them not matching the photos on booking platforms.
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