Ja Cosmo Hotel and Spa
Ja Cosmo Hotel and Spa, 23 P. Lò Sũ, Lý Thái Tổ, Hoàn Kiếm, Hà Nội 100000, Vietnam
Gumo's take
Ja Cosmo Hotel and Spa is a 4-star boutique hotel located in the heart of Hanoi's Old Quarter, offering 35 modern and luxurious rooms. It is known for its excellent location, friendly and helpful staff, and convenient access to major attractions like Hoan Kiem Lake and the Thang Long Water Puppet Theater. The hotel features a rooftop spa, free breakfast, and a restaurant serving Asian and European cuisine. While most guests praise the warm hospitality and central location, some have reported issues with cleanliness, room quality, and inconsistent service.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 75
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 80
What guests love
- Excellent location in the heart of Hanoi's Old Quarter, within walking distance of major attractions and restaurants
- Friendly, efficient, and helpful staff, with many guests praising the warm hospitality
- Free breakfast with a variety of options, including hot and cold items
- Spa services available on the top floor, offering a range of treatments
Worth knowing
- Some guests reported issues with room cleanliness, including finding hair and debris in bathrooms
- Inconsistent quality of spa services, with reports of cramped and unprivate massage areas
- Occasional problems with room amenities such as poor water drainage, cold showers, and uncomfortable beds
- A few negative experiences with staff communication, particularly with English-speaking staff being limited or unresponsive
Amenities
- Free Wi-Fi
- Free breakfast
- Paid parking
- Accessible
- Pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Restaurant
- Airport shuttle
- Hot tub
- Spa
- Fitness centre
Common questions
Is breakfast included at Ja Cosmo Hotel and Spa?
Yes, the hotel offers free breakfast with a variety of options, including both hot and cold items.
What are the main guest concerns about the hotel?
Some guests have reported issues with room cleanliness, inconsistent spa service quality, and occasional problems with room amenities such as poor water drainage and uncomfortable beds.
What amenities are available at the hotel?
The hotel offers free Wi-Fi, a restaurant, a spa, a fitness centre, a rooftop hot tub, free breakfast, laundry service, a business centre, and an airport shuttle service.
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