Tom Hill Boutique Resort & Spa
Tom Hill Boutique Resort & Spa, 121-12A Đường Trần Hưng Đạo, TT. Dương Đông, Phú Quốc, An Giang, Vietnam
Gumo's take
Tom Hill Boutique Resort & Spa is a 4-star property in An Giang, known for its serene hillside location, panoramic sea and mountain views, and a peaceful atmosphere ideal for relaxation. Guests frequently praise the outdoor pool, breakfast buffet, and friendly staff, particularly those who go above and beyond, such as Mr. Huu and Kim Yen. However, some reviews highlight issues with bathroom quality, inconsistent service, and occasional problems with amenities like air conditioning and water supply. The hotel is well-suited for couples and families seeking a tranquil retreat, though its remote location and steep walk to the main road may be a drawback for some.
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Research this stayHow guests rate it
- Location
- 68
- Facilities
- 78
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 72
What guests love
- Stunning panoramic views of the sea and surrounding nature from the rooms and pool area
- Highly praised breakfast buffet with a variety of fresh and tasty options
- Friendly and helpful staff, with several guests specifically mentioning exceptional service from individuals like Mr. Huu and Kim Yen
Worth knowing
- Bathroom quality is a recurring issue, with complaints about cleanliness, functionality, and design (e.g., missing shower curtains, clogged drains)
- Service inconsistencies, including unhelpful or unresponsive front desk staff and delays in resolving issues like power and water supply
- Location is secluded and requires a steep walk to the main road and nearby attractions, which may be inconvenient for elderly or mobility-impaired guests
- Some guests reported problems with room amenities, such as malfunctioning air conditioning and thin walls causing noise disturbances
Amenities
- Free Wi-Fi
- Free breakfast
- Free parking
- Outdoor pool
- Air-conditioned
- Laundry service
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Kitchens in some rooms
- Airport shuttle
- Spa
- Fitness centre
- Bar
Common questions
What are the key strengths of Tom Hill Boutique Resort & Spa?
The hotel is known for its stunning panoramic views of the sea and mountains, a highly praised breakfast buffet, and friendly staff, particularly Mr. Huu and Kim Yen, who are often highlighted for their exceptional service.
Are there any notable issues with the hotel's amenities or service?
Some guests have reported issues with bathroom quality, including cleanliness and functionality problems like missing shower curtains and clogged drains. There are also occasional issues with air conditioning and water supply, and some service inconsistencies at the front desk.
Is the hotel suitable for families or elderly guests?
The hotel is child-friendly and well-suited for families seeking a tranquil retreat. However, its remote location and the steep walk to the main road may be inconvenient for elderly or mobility-impaired guests.
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